Comfort Suites DFW N-Grapevine

空氣有潮味

We have stayed here multiple times over the past couple of years and have always enjoyed our stay. The staff is very accommodating when we ask to stay in our "usual" room 116.

Nice room for price point. Convenient to DFW and Bass Pro Shop. Nice breakfast and great coffee. Place was clean. Couple of lights out in room and carpet a little worn and stained but clean. Love the big tub and shower and great water pressure and temp.

For what it is it’s a decent hotel. We were in town for a sports tournament so didn’t spend much time there. It was clean and comfortable - just what we needed.

Never Again Room had a weird smell. Bathroom shower curtain rod was falling off the wall so could not shut the shower curtains. Rust around the tub, furniture was old.

coffee on wall in room. phone didnt work. fridge didn't work. Told front desk he kept saying it takes time. gave it a long time. He came up and checked it and said he would tell maintenance in the morning I explained we had just bought alot of cold groceries that would ruin. But nothing was done! We paid too much for all our food to ruin! He first said all rooms were full but then said if a reservation didn't show we could have their fridge. Why couldn't he switch them? Why do they get a working one and we don't when we have kids alot of food and we're here first? It's just not ok and I do not feel that we were treated like valued customers. Our cold food totalled $62!.we leave tomorrow and we needed that food for our kids to be able to have food for our long trip tomorrow! Now they have nothing and we have to put out even more money! I'm extremely upset about it! And even if management were to offer us a deduction on the room, which we expect at this point, it will take several days to reappear on our card! This is just NOT ok!