Homewood Suites Grand Rapids

Amazing hotel if your looking for a budget friendly spacious hotel room, ofc nothings perfect But it was a great size room was also very clean and had amazing amenities. The hotel staff were very kind and accommodating, brought us extra pillows and towels when we asked! We had a great trip and are excited to go back and stay again.

I reviewed this location in July 2017, which I gave them 5 stars. I had booked (June20th) this hotel for my mom & 3 aunts, due to having some problems with a home renovations. It was booked the same day as arrival. This location is perfect with many restaurants & businesses around this location. They went to grab dinner then checked in to the hotel. They sent my pictures of the room, I was completely shocked & horrified of the conditions of the room. Pictures included mold in the ceiling of the shower, shower vent peeling paint, table leg cracked, window casing cracked and holes in the wallpaper in the bathroom. This is the second Homewood Suites in Grand Rapids that I’ve had to give less than stellar reviews. I absolutely love the Hilton brand, but I’m not sure what’s going on with the Grand Rapids locations. These hotels are in need of some much needed TLC maintenance ASAP. I was so embarrassed I had booked this for them, but I wanted a spacious room for them.

Terrible- don’t recommend. I’ve gone to a lot of hotels over the past 3 years - I stay in motels almost monthly and this by far was one of the worst hotels ever! Breakfast was gross, rooms smelled staff was unfriendly and management was awful! Do yourself a favor and book elsewhere! You’ll be glad you did!

Room smelled bad. Woke up early so I could get out of there. No waters or snacks for Hilton Honors. Pantry was bare. Said they were waiting for deliveries. No shower gel in container on bathroom wall. Curtain sheets were threadbare with tons of holes. Bedside lamps didn’t work. No charging outlets on nightstands. Room was not overly clean. Breakfast was sparse. Worse than Hampton Inn. Employees were in dining area talking, eating, not at front desk. No one cares here.

Old, furniture worn and dirty. Lack of maintenance. Disinterested staff. We stayed here while moving house. Thankfully for just one night. Living room furniture falling to pieces and filthy. Dishes still in the dishwasher. Stove top dirty. Evidence of possible electrical fire at one of the outlets by the bed. We would never stay here again. Hilton should be embarrassed to have their name associated with this hotel

One star is generous when it comes to our stay. We travel up here multiple times a year and usually on the other side of town, but this was closer for what we were doing. This hotel is in desperate need of repair and more attentiveness from the staff. Our room was a violation of fire code as the smoke detector was wrapped in a plastic bag, there were dents all over the walls, cobwebs along the ceilings, evidence of water damage, a broken drain in the bathroom, and I doubt the linens were even changed given their quality plus the fact they didn’t even have linens for the sofa bed. When going to the front desk late at night to retrieve (we weren’t able to get settled into the room until much later in the day), it seems the staff member was coming back from a”recreational” smoke break. It also didn’t help that they allowed a group of 50+ kids/chaperones to have a party outside, playing whiffle ball in the parking lot (hitting people’s cars) well after quiet hours and audible from our room. They finished before I was about to go and complain. When it came to breakfast, we were there about an hour after it started, the attendant was more concerned that surfaces were wiped than making sure there was food. The sausage looked like it was from the day before and they were out of potatoes along with half the usual items (especially for a Sunday). The drink machine wasn’t even set out and the majority of other items were in low supply. Aside from my family, you could see the many looks of disappointment from other guests at the “breakfast”. At no time while we were down there did it look like any attempt to restock was made. Our boys were also excited to swim in the pool. I should have checked the reviews first because it has apparently been closed for months, ridiculous. We had booked this room using accumulated points hoping to have a good experience. Never again, we cancelled our September stay at this hotel and will be looking at other options. So disappointing.