Premier Inn Helston

The hotel was brilliant however the restaurant was very poor. At least a 45 minutes wait for food even though I was booked in for a specific time, medium rare but came out tthe steak was ordered medium rare but came out rare, there was a distinct lack of staff to be able to look after the amount of bookings that they had from the hotel

Perfect for a flying trip to Cornwall; great location, clean, comfortable and very reasonable. Lovely and quiet too! Would definitely stay again.

lovely helpful people at the reception desk each day. Especially as we had a baby with us and needed the extra support. They were friendly, kind and funny! Nice clean room with comfortable beds and really good food and breakfast. Enough plug sockets as we had quite a few gadgets and gizmos for our baby and four year old.

Room was way too hot, was given two fans both did not work. No signal at all in there which I feel should be stated. I paid extra for Wi-Fi that didn’t work. I tried to turn on the light switch and it sparked off. I did tell customer service people day & night staff but unfortunately they didn’t care. The heating didn’t work, water kept going on & off while in the shower, extractor wasn’t working. The TV kept going crackly, The TV remote didn’t work. I had to buy batteries myself and replace them. Really overall poor and the WORST NIGHTS SLEEP I HAVE EVER HAD!!!!!!

This was a 2week stay with my wife the hotel is one of the best we have stayed at all the staff from management to reception are all welcoming nothing is too much troublesome for them. We had an accessible wet room this was clean and tidy and ideal for our disability good bed as always absolutely nothing more as a hotel they could do and plan to go back later in the year. Now not such a good experience was the breakfast we were greeted by a woman named Sandy who had a look like she didn’t want to be there, then she came with such venom at us and others told us were to sit and what was where in a tone like I wish you go away. Then a bright light called Denice came with a smile and cheerful personality.But the worst was to come by the lack of choice cereal only 3 of 6 filled plus no alpen bags no bananas all they said was it didn’t get delivered this lasted 7days not what we expected, coffee machine breaking down waiting for things been filled.plus on a night quite a few things not available but the night team were very good under a packed house but always cheerful. Christopher & Christine

Myself my partner and my elderly mum stayed at Helston premier inn for 2 nights. While my partners and 1 room was perfect my elderly mum who has mobility issues was given a ground floor accessible room which unfortunately was entirely suitable. The shower was over the bath which was impossible for her to get into so she couldn’t shower for the 2 days staying and had to use the sink. Other than that the hotel and staff are lovely.