Fotos des Mars GardenWood Gotemba

Very Big Room with Fuji Mountain View. The staffs are very nice. Once I forgot the room card and phone to went to Onsen, a staff helped me check my identity and opened the door for me. On the check-in, our toilet door has some problems and I reported to the staff. A manager came very soon, check the door and tell us there was not engineer at that moment and she proposed room swapping for us. As it's a minor problem, we declined the offer. In general, this is the most luxury hotel in Japan I've been. Really enjoy the hotel and Onsen.

You can see the fuji from your room 

Clean room. Daily necessities well- thought out. Cups and plates provided are nice. Colour of walls and surrounding are perfectly matched.

Staff are very nice. It’s very quiet in the environment, very pleasant stay. Since we took bus at JR Gotemba, we called the hotel earlier for the pick up service. And unfortunately the bus was late, we could not meet the car anymore. We then asked the tourist information Ctr to call. ( tips to all tourists)

Graet service !

窗簾不遮光，問就是不明白客人想要的遮光是到什麼程度，perfect light shading看不懂。要求遠離電梯的房間，結果給了一個三部電梯包圍的房間。 一星的服務給這次的攜程客服，最後一位，以及酒店的那位打發客人去問其他人問題的中年男性前台。 酒店的會席食材不新鮮，海膽新鮮度根本配不上會席這名稱。 帶温泉的房間，放温泉的浴缸出水直排在淋浴房地上，而不是裝落水口，所以浴缸懸空，搖搖晃晃。 酒店的優點：高速收費口。

酒店適合自駕遊，鄰近酒店有好多食肆、藥妝店，同時距離outlet只有數分鐘車程。 先講職員態度十分有善，懂使用英語溝通，剛巧住宿外出有雨，職員主動借出雨傘，十分貼心！房間寬敞舒適，十分乾淨，床舖軟棉棉很舒服，令人感覺好輕鬆；浴場未算很大但設備齊全、衛生乾淨，下次會再入住

訂了雙人房加床，房間非常大，比市區酒店大很多，3 人住都有空間，廁所很漂亮！ 酒店溫泉很好，浸完很滑！有車到車站，職員態度很好很友善！ 房間可以看到富士山，一早起身見到非常驚喜！還有一層是專用來看富士山拍照，如果再到御殿場必定會選擇這間酒店！

環境很美，房間面積大也很乾淨，床褥舒服，員工服務十分好，很細心，而家凌晨前台也有工作人員協助。 風筒好用。早餐普通，可以不吃。今次去乘坐公共交通工具，高速巴士也方便易到達。