Holiday Inn Express & Suites Gonzales

Stay was nice room and hallway had a spicy smell. Room was not cleaned well. Rooms multiple hairs in bathroom.

The room was ok , just the couch needs to get replaced because it has one stains but besides it was ok.

First time at this hotel and the AC wasn’t working, barely any air coming out. Carpets were dirty and front desk wasn’t there half of the time. Necessity made us book again and they CANCELED our stay without ANY notification. The only way we found out was because we wanted to upgrade our room. We got no apology OR explanation as to why we had our PREPAID stay canceled. Now we are l left last minute to find a hotel during a completely booked up weekend throughout the town.

Everyone was very nice and welcoming, our room was clean and our stay was wonderful even though it was short! Thank you guys!!

Nice big room. Very quiet and clean. Bed was very comfortable. Will be back.

We booked rooms with two queens. But upon arrival were rudely told that our reservation was for king beds and it was our fault... it was clear the hotel was busy and their process was old and didnt own up to the fact that they messed up. I pulled up my reservation and showed the agent our booking. He saw that we were correct and then proceeded to say we should have booked directly with them not through ******* because their old tech doesnt sync well. We were on a business trip with grown men and we all had to sleep together. Annoying for sure. Beyond that I wish i could say the place was up to par but every category was below reasonable expectation. Room were run down, breakfast was horrible, weird rules around food, and dusty/dirty place.

Location & Convenience to my meeting,

The management went above and beyond to assist to make my trip comfortable

room lock, 30 minutes for lockout and we were inside the room