Hotel Royal - All Inclusive

I am writing to express my deep dissatisfaction with the experience we encountered at your hotel, Royal Hotel, on 26th August 2024. Our troubles began as soon as we arrived. We had anticipated that parking would be available as part of our stay at a four-star hotel, but instead, we were surprised to find that we had to pay an additional 20 BGN for parking. Although we were unhappy with this unexpected charge, we eventually paid it and hoped to move on and enjoy our holiday. Unfortunately, the problems only escalated from there. When we arrived at the canteen for our scheduled check-in at 2:00 PM, we were met with a long, chaotic queue. We were forced to wait nearly an hour to check in, which is completely unacceptable. When I questioned the staff about the delay, they cited being short-staffed and claimed this situation was unprecedented, despite knowing the exact number of guests expected that day. Such poor planning and lack of organization are inexcusable for a hotel that advertises itself as four stars. After enduring the frustrating check-in process, we encountered yet another inconvenience: the elevator. We had to wait an additional 10 minutes just to get into an elevator. This delay, coupled with our already frayed patience, made for a terrible start to our stay. Upon finally entering our room, we were horrified to find the beds in a dreadful condition, ripped apart and looking like they had been through a disaster. This level of neglect is shocking and completely unacceptable. We decided to have lunch by the beach, which was decent but unremarkable. However, dinner at your hotel was the worst decision we could have made. Despite paying for an all-inclusive package, the food quality was abysmal. The food was unlabeled, looked unappetizing, and appeared as though it had been carelessly thrown together. To make matters worse, both of us experienced stomach issues after eating, leading us to question the hygiene standards of your kitchen. It is absolutely appalling that a hotel of your supposed standard could provide such poor service and amenities. The state of the food alone is enough to warrant serious concern. It is shocking that this establishment is allowed to operate and even more so that it has been given a four-star rating. I am requesting an immediate investigation into these issues and a full refund for the distress and inconvenience we have endured.

Well incredible hotel went with Loveholidays and complained whilst there how dirty the hotel was and the fact they only cleaned the room twice after begging advertised as 4* not even 1* and as Loveholidays are no longer covered by ABTA no point complaining they just ignore you - bar was often closed common areas dirty - all inclusive - no do not eat or drink there

I liked the hotel very much. There are very nice animatrs who took cre of our kids and made hats with them and drwings. The pool is very beautiful and appropriate for the kids. I would come here again next year.

My vacation in hotel Royal was very cool and cery fun because of the animators Reni and Melek who organised coo fames all the time. The pool was very big and the water wasn't cold. Me and my friends will come here next year too.

I recommend the hotel to everyone who wants to have fun on their holiday . The animators Reni and Melek are making fun games for adults and for kids at the kids club . The staff is nice and always ready to help .

The hotel has very cool pool and very nice staff. The animators Reni and Melek made our holiday even better because they took care of the kids at the kids club and drew with them. The lifeguard was very funny and nice. The holiday was great.