Calcot Manor & Spa

We visit a lot but I have never had Sunday lunch here. Visited the brasserie on Easter Sunday; the food was delicious and service was both warm and efficient from Bryn. I had a perfectly light and delicious cheese soufflé followed by a perfect roast (lamb). My daughter’s penne bolognese was also of very good standard. A very relaxed lunch thank you.

I asked for a quiet room several times before I arrived and instead they gave me a room above the restaurant in a building that has no soundproofing so I could hear the music in my room and it was so incredible loud every night for hours. Cheap plastic chair for the desk chair, mold in the shower, dust and grime on every wall and baseboard in the room, stains on the towels, so may things that do not live up to what they call luxury. They offer turndown service so I asked for it, but they never came and did it. And the spa is even worse. More than half the lockers are broken, hair and water all over the floors and I was there for hours and they never cleaned up the locker room at all, a freezing cold treatment room that the lady told me they could not make warmer, they used a scratchy hard towel as the top of bottom of my treatment bed instead of a proper sheet or blanket I had a scratch towel on both sides of me. For the facial the lady told me it wouldn't be good on my skin type but refused to change the treatment despite them never asking my skin type when I booked the treatment so the lady said it would make my skin worse and we had to do it anyways.

We loved this hotel. Beautifully appointed bedroom with lots of little extras including having the bed turned down every evening. Staff in all departments are so friendly and accommodating, there seems to be a rare philosophy that the guests will have what they desire rather than a ‘one size fits all’ approach. The food is memorable for all the right reasons - I was on a tricky post operative diet but all of my weird and wonderful requests were cheerfully satisfied. The facilities are excellent, our family group range in age from 10 to 80. The superb gym and spa, clay pigeon shooting, tennis, countryside walks, fitness classes and much more ensured ravenous appetites at meal times. A beautifully maintained, very clean and well equipped hotel with attentive, friendly staff. A hotel with spa done properly. Good job.