Premier Inn Gloucester (Longford)

So the room we were in was clean and the bed very comfy. However it was a very small room. Not a big problem as we weren't in the room most of the day as out visitng local tourist sites. Car park is big and free which a positive. However having stayed in many premier inns because we like the brand this hotel felt a let down. The hotel needs a big refurbishment. Bar attached closed early, tills were down on one night which created a stressful short staff team. There was no other local bar to go to. One night the guy behind the bar just turned off the music and vanished! Beth was the duty manager and could not do enough to help all customers. She was the best thing about this hotel. Shame the premier inn CEO and powers that be don't seem to recognise the need for added support and investment in this hotel.

Our experience was mainly great. Shea (im not sure if ive spelled that correctly and apologise if not) was lovely at check in. Very sweet and professional. La, on the other hand, could have her people skills improved. Handy for transport, quiet and clean. Would stay again if in the area.

The overall impression of the hotel, restaurant and bar is 'tired'. Reception is very small and on arrival there was no-one on duty so we had to press a buzzer and wait for someone to come across from the other building. Our room was on the first floor but there was no lift so we had to scrabble up stairs with our luggage. We ate in the restaurant on our first night and there was only one member of staff on duty to serve behind the bar and also bring out food from the kitchen. We had to wait quite a while for our food. Breakfast provided a wide choice but the cooked food was not appetising. We had chosen the hotel because the location worked well for a family event we were attending, otherwise I'm not sure we would choose it again. Also, the total bill to stay and eat of just short of £400 for two nights, in my opinion, didn't provide value for money.