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Verifizierte Bewertungen
Lage4.7
Ausstattung4.4
Service4.4
Sauberkeit4.6
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Negative Bewertungen(3)
Gastnutzer
Premium-Zimmer, Stadtblick (Kingsize-Bett)
Aufenthalt im Sept. 2024
Familie
1 Bewertungen
4.7/5
Wunderbar
Gepostet am 26. Sept. 2024
Good service , good location .
Good cafe downstairs .
Nice swimming pool .
The piano in the lobby is just for display is a shame , the front doorman is not very patient. Could do better.
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Antwort der Unterkunft: Dear Guest User, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We appreciate your honest feedback and see that overall you enjoyed your stay. We appreciate your additional feedback on how we can improve our service and will definitely be taking it on board.We do hope we have the opportunity of welcoming you back to the Stamford Grand again in future.Kind regards,Andrew DonadelGeneral Manager
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Gastnutzer
Premium-Zimmer, Meerblick (Kingsize-Bett)
Aufenthalt im Aug. 2024
Reise mit Freunden
1 Bewertungen
4.0/5
Sehr gut
Gepostet am 2. Sept. 2024
This is a beautiful Hotel in a fantastic location. It is truly superb however my experience with the staff was below par. I had to ask the cleaner not to talk incessantly and loudly outside my room at 8am in the morning. Breakfast was sloppily served and the breakfast buffet area was disjointed so people and plates are bumping, the omelette ordering system wasn't explained and the staff looked at me like I was stupid and causing them inconvenience. The pancake maker needs servicing. The CEO of the hotel was talking to his staff at 10:15 am which was 15 minutes before breakfast service stopped. I recognised him from his picture on the TV in the room saying how privileged the hotel was to have us as a guest, however he didn't smile at his guests or stop and say hello and ask perhaps how our experience was. He was aloof and disinterested and I think that is how his staff act too, eg the cleaner was not genuinely sorry for causing the early morning noise, nor was the reception staff truly respectful when they allowed a one hour room use extension but forgot to apply the extra time to the key lock so I was locked out and had to come down 8 floors to rectify get access to the room. The hotel has an offer that if you do not get your room serviced on a 2 night stay then a $10 food voucher applies. Well, that exercise turned out to be like stealing gold. I was eligible for $20 as I had books two rooms but staff were really reluctant to acknowledge this offer. It's a great idea as it saves them costs to launder sheets and towels and also saves costs to clean the room and replenish toiletries. I don't know why they appeared so reluctant to honor it. Except for staff and customer service this hotel would receive a five star rating from me but now only a three and a half.
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Antwort der Unterkunft: Dear Guest User, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide.It is disappointing to read your review and see that you did not enjoy your stay with us we strive to provide the highest standard of service for all our guests and it is disheartening to know we didn't on this occasion.We value all of our guests and appreciate everyone that chooses to come and stay with us and we apologise that this was not conveyed during your visit.We will be sure to look at our breakfast offerings and work on the service and presentation along with speaking with our front desk team to ensure they are aware of the offers and applying them correctly for our guests.Please accept our sincere apologies that we did not meet your expectations, we would be happy to discuss your feedback further if you wish. In the meantime I can assure you that we will be working hard to improve our service standards.We hope the situation will not prevent a return visit when you are next heading to Glenelg.Warm regards,Andrew DonadelGeneral Manager
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Gastnutzer
Premium-Zimmer, Stadtblick (Kingsize-Bett)
Aufenthalt im Dez. 2024
Single
1 Bewertungen
5.0/5
Hervorragend
Gepostet am 13. Dez. 2024
Zac, on the front desk, worked each day of my stay of 7 nights. He has an excellent manner and sense of professionalism for a fella so young. Well done mate. Rick
Stamford Plaza in Glenelg offered a comfortable stay with exceptionally friendly staff. While the room was comfortable, the hotel itself felt somewhat basic for a 5-star property. Overall, a pleasant experience, but nothing too extraordinary.
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Antwort der Unterkunft: Dear Mariellee, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We are pleased to read that overall you enjoyed your stay with us. Please do not hesitate to reach out and let us know how we could have improved your stay further.We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Andrew DonadelGeneral Manager
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Mycats
Premium-Zimmer, Stadtblick (Kingsize-Bett)
Aufenthalt im Apr. 2024
Anderes
1 Bewertungen
5.0/5
Hervorragend
Gepostet am 26. Apr. 2024
Very good experience in Glenelg on a rainy day especially the buffet breakfast I really like the poached egg
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6/7
Antwort der Unterkunft: Dear Mycats, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide.We are pleased to see that even on a rainy day you enjoyed Glenelg! We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Andrew DonadelGeneral Manager
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LaoM79
Premium-Zimmer, Meerblick (2 Betten)
Aufenthalt im Febr. 2024
Familie
6 Bewertungen
4.7/5
Wunderbar
Gepostet am 11. Febr. 2024
Excellent location and view, but the room and hotel style is a little bit out of fashion.
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Antwort der Unterkunft: Dear LaoM79, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Andrew DonadelGeneral Manager
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Gastnutzer
Premium-Zimmer, Stadtblick (Kingsize-Bett)
Aufenthalt im Juli 2024
Reise mit Freunden
1 Bewertungen
5.0/5
Hervorragend
Gepostet am 13. Juli 2024
My first time to Adelaide, Stamford at Glenelg make me want to move to Adelaide, location, service and the people.
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Antwort der Unterkunft: Dear M, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We are very pleased to see that you enjoyed your stay with us so much that you would like to move to Adelaide! We are in a great locations and it is great to know that you enjoyed it as much as we do every day.We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Andrew DonadelGeneral Manager
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m
Premium-Zimmer, Stadtblick (Kingsize-Bett)
Aufenthalt im Juli 2024
Reise mit Freunden
17 Bewertungen
4.2/5
Sehr gut
Gepostet am 12. Aug. 2024
Right by the ocean, beautiful view. tram station by hotel. big room. friendly service
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Antwort der Unterkunft: Dear M, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We are very pleased to see that you enjoyed your stay with us.We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Andrew DonadelGeneral Manager
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Gastnutzer
Premium-Zimmer, Stadtblick (Kingsize-Bett)
Aufenthalt im Mai 2024
Pärchen
2 Bewertungen
3.0/5
Gepostet am 29. Mai 2024
Not a lot to do when staying mid week, in hotel and out. Restaurant menu had minimal choices and downstair toilets stank of stale urine. Was a shame.
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Antwort der Unterkunft: Dear Guest User, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We are very please to see that overall you enjoyed your stay and appreciate your honest feedback on what we can do to improve.We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Andrew DonadelGeneral Manager
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Gastnutzer
Premium-Zimmer, Meerblick (Kingsize-Bett)
Aufenthalt im Dez. 2024
Pärchen
1 Bewertungen
5.0/5
Hervorragend
Gepostet am 7. Dez. 2024
wonderful trip for our anniversary!
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Anonymer Benutzer
Premium-Zimmer, Stadtblick (Kingsize-Bett)
Aufenthalt im Aug. 2023
Single
1 Bewertungen
2.0/5
Gepostet am 26. Aug. 2023
Lift is out of service. Pool is down. Hotel maintenance level is poorer than imagination. Offer and service have room to improve. A bit disappointed compare to all those marketing materials.
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Antwort der Unterkunft: Dear Anonymous, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We appreciate you offering honest feedback on what was lacking during your stay and will be sure to take your feedback on board as we work to improve.We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Andrew DonadelGeneral Manager
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Gastnutzer
Premium-Zimmer, Stadtblick (2 Betten)
Aufenthalt im März 2024
Pärchen
1 Bewertungen
5.0/5
Hervorragend
Gepostet am 7. März 2024
Good location for accessing beach, restaurant, enjoying the sunset.
Convenient for EV charging
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Antwort der Unterkunft: Dear Guest User, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We really love our location and we are pleased to see that you did as well during your visit!We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Andrew DonadelGeneral Manager
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michelina
Premium-Zimmer, Stadtblick (Kingsize-Bett)
Aufenthalt im März 2024
Familie
1 Bewertungen
5.0/5
Hervorragend
Gepostet am 12. März 2024
Beautiful getaway with family. Pool was great. Food was awesome and room service fantastic
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Antwort der Unterkunft: Dear Michelina, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We are very please to read your review and see how much you enjoyed your family getaway with us!We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Andrew DonadelGeneral Manager
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Bert Stephen Pedro
Premium-Zimmer, Stadtblick (Kingsize-Bett)
Aufenthalt im Febr. 2024
Business
31 Bewertungen
5.0/5
Hervorragend
Gepostet am 18. Apr. 2024
GREAT LOCTION , VERY GOOD SERVICE, EXCPT THAT THE RESTAURANT CLOSES AT 8PM BIT ANNOYING, NO FREE CAR PARK NEED TO PAY FOR IT
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Antwort der Unterkunft: Dear Bert, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Andrew DonadelGeneral Manager
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Gastnutzer
Premium-Zimmer, Meerblick (2 Betten)
Aufenthalt im Dez. 2023
Familie
5 Bewertungen
3.5/5
Gepostet am 28. Febr. 2024
Great location. The pool was closed for our entire stay, and some of the front desk staff were rude and not helpful at all.
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Antwort der Unterkunft: Dear Guest User, Thank you for taking the time to rate and review your recent experience at Stamford Grand Adelaide. We apologise that you were unable to use the pool as it was undergoing renovations and that our teams response to you was lacking. We will be sure to follow this up and provide further training where required.We value your support and do hope we have the opportunity of welcoming you back to the Stamford Grand.Kind regards,Andrew DonadelGeneral Manager