Premier Inn Glasgow Pacific Quay

The evening meal was appalling. We paid for the meal deal and then a few add ons. We ordered the gammon and mixed grill. Incredibly disappointing mixed grill, steak was small and undercooked, the gammon was smaller than a fried egg and inedible, the chicken was the size of half a tomato and dry. The gammon steak of the other meal was the size of a fried egg and incredibly salty. Our server was very inattentive and disinterested. When asked if we could move to a window table we were given a look and told the tables hadnt been cleaned yet. They later came back and moved us although they didnt seem pleased and then she ignored us. We have stayed in many premier inns but this is the first time we have had to complain. I didnt complain at the time as i felt it wouldnt be heard and i didnt want to make a scene. We had had an incredibly arduous day as our son was admitted to hospital. We just wanted to be served with a smile and get some decent food. Your servers may need to be reminded that they do not know what kind of day their customers have had and a smile and some courtesy goes a long way. I work in the hospitality industry so i understand if you are at the end of long shift it can be difficult to keep smiling but we must. As regular customers of Premier Inn we were incrediblt disheartehed by this experience.

Great price for a one night stay. We were attending a concert at the hydro so a handy location, 5 minute walk away. Check in was 3pm & the reception area was busy. Really annoying as no staff & had to check in & activate keys via a machine. No personal touch. Our room was on the 5th floor. Absolutely spotless & smelt lovely. We had a massive double bed & a sofa bed. Bed was clean & very comfy. We had a lovely view of the river. Room included a mirror & hair dryer. Be warned hair dryer has zero power. Overall perfection location & ammenties for a one night stay to attend the hydro- was peaceful at night also. My partner went for breakfast which was a buffett style, he said lots of choice which he enjoyed. There is a Costa within the hotel too which was nice to grab a coffee before leaving. 12pm checkout which was really handy also.

Where to start... Rooms are immaculate, beds providing that guaranteed "good night's sleep" and very accommodating staff! We visited due to a dance comp for our children. We booked a table for 23 people on the Friday night for the Saturday night. Michelle went above and beyond to fit us all in. In true dance style we were running late and they were more than happy to push the table back by 15 minutes. A preorder was requested however completely understandable! On the night Nathan, Lauren and again Michelle went ABOVE and BEYOND to ensure all our needs were met. Nothing was too much bother for them... One side note... the manager could have tried to put a little smile on her face. Michelle for manager maybe?!?!