Premier Inn Glasgow Pacific Quay

The evening meal was appalling. We paid for the meal deal and then a few add ons. We ordered the gammon and mixed grill. Incredibly disappointing mixed grill, steak was small and undercooked, the gammon was smaller than a fried egg and inedible, the chicken was the size of half a tomato and dry. The gammon steak of the other meal was the size of a fried egg and incredibly salty. Our server was very inattentive and disinterested. When asked if we could move to a window table we were given a look and told the tables hadnt been cleaned yet. They later came back and moved us although they didnt seem pleased and then she ignored us. We have stayed in many premier inns but this is the first time we have had to complain. I didnt complain at the time as i felt it wouldnt be heard and i didnt want to make a scene. We had had an incredibly arduous day as our son was admitted to hospital. We just wanted to be served with a smile and get some decent food. Your servers may need to be reminded that they do not know what kind of day their customers have had and a smile and some courtesy goes a long way. I work in the hospitality industry so i understand if you are at the end of long shift it can be difficult to keep smiling but we must. As regular customers of Premier Inn we were incrediblt disheartehed by this experience.

Been here about 9 times now, this time was the worst ever. Self check in not good, was better with the personal touch. Didn’t get much sleep due to fire alarm going off during the night and may I add the staff only 2 what we saw need extra training on fire alarm procedures, then no sleep after that and night after that due to upstairs occupants, reported to a member of staff who informed the manager but apparently we should have reported to reception, which I may add is unmanned now and rang the night before for two hours without anyone answering. Thought informing the manager would be better than reception staff. Go figure. Have sent a complaint, but told because I didn’t inform reception they wouldn’t do anything. I asked for an escalation but still the answer was no. Also the morning after the fire alarm going off no chef was available so only continental breakfasts available Thought there motto was ‘a good night sleep guaranteed’ Probably only when it suits, will not be returning again as it’s gone right down in my estimation.

We stayed here last weekend for two nights and enjoyed a wonderful stay. Very modern hotel in a great location. Lovely, friendly staff, a nice clean, cosy room and a great outdoor terrace overlooking the river. We'd like to say a big thank you to Michelle who gave us a fab room with beautiful views of the river, Armadillo and Hydro arena. We'd also like to say a big thank you to Denice at reception for all her tips on where to visit, this was our first time staying in Glasgow and that was a great help. They were both so friendly and accomdating as was Nathan at the bar. The location is great for gigs at the Armadillo & Hydro, and only a short walk to the city centre. We had such a lovely stay, we already know we will be back to stay again and explore more of Glasgow. Thank you to all of the staff who worked that weekend and made our stay. Emma Stephen