Felix Ku
7. August 2023
Already paid via Trip.com and the check-in receptionist asked for my credit card for incidentals, which was perfectly reasonable. However the 100gbp pending charge somehow became a permanent charge and there was no refund even after one full week. Tried to reach out to hotel but failed and now I have to prepare all documentation and go through my credit card dispute system. Only occurrence during our two-week travel in the UK. Really disappointed about this Moxy. 😕
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