Budget Inn Gladstone by OYO - Portland Clackamas

DO NOT BOOK A ROOM OR STAY HERE!! The place is trashy, filthy, staff are RUDE, scary 'customers'. The hotel/Booking.com will not refund my money for 2 nites that I did not stay - $384.50! I wrote letters and they won't respond. HORRIBLE HORRIBLE HORRIBLE

I have my Travel and Hospitality Degree. The woman working at the frount desk on Tuesday September 13th 2022 @ 3:00 pm was not only on her cell phone but useing the company phone handeling personal dealings. 2 weeks ago I had paid and ordered the paint for my car from the Hyundai Dealership Next Door to your motel. The dealership was doing parking lot construction so I had pulled into the parking lot of your business and parked my car and walked into the frount office to ask if i could park my car in the parking lot long anuff for me to run next door and pick up the paint i already had ordered and paid for and was ready for me to pick it up and if its any inconvenience I would be more the happy to pay $30 to park my car for only 5 mins. The lady rolled her eyes and rudely huffed and puffed and said and I Quote " Im on the phone and no get lost get out of hear leave you cant go now i have more important things im doing. " and Quote ... Never have i ever be treated so rude and disrespectful by a employee of any kind from any company and I work as the Manager at the Downtown Portland Hilton Never would I ever consiter talking to any customer or none customer in that manner. Im 100% awear you are a franchise and i will be emailing and calling corporate and notifying them of what happened and includeing a copy of this email in the email im sending them. Thank You. Kyra H