Darlington East (Morton Park)

Having booked this hotel for 11 motorcyclists we were horrified to find out this is a hot spot for thieves stealing bikes and motorbikes . We were told to park our bikes in disabled parking close to the office windows . This in itself caused upset to disabled car guests who thought we were doing wrong . Signage should of been provided to prevent confrontation . Then we heard that £14K worth of electric mountain bikes had been stolen on Saturday morning from the car park whilst two night staff were monitoring the security cameras. Totally unacceptable that nobody stopped the robbery . With this lack of security 4 of my party went home on a wet Saturday fearing that their bikes could be stolen . The remaining 7 of us did a night watch over our bikes to prevent any theft . Obviously this ruined our nights sleep . This hotel in my opinion does not do enough to prevent the many robberies that have happened here and begs the question WHY ?

Group of 11 motorcycle enthusiasts. Stayed here 3 nights . If you have a motorcycle please do not stay here . Likewise a pushbike or e bike unless you take it in the room with you . 2 e-bikes stolen from customers during our stay . We had to stay up during the Saturday night. Paired up to protect our motorbikes. Will never be back . This is a warning to all cyclists and motorcyclists.

I stay in a lot of premier inn around the UK regularly and this has to have been the worst. In Room 202 next to team members only room it sounded like they were banging all night or washing machines constantly going off so the noise was ridiculous. The room itself was shabby, the bathroom smelled like male toilets and there was stains on the sheets for the bed. We arrived at 9.30pm to check in and didn't use dinner or breakfast we rang the bell to check in and told to check in on self check in which initially the one we did see said out of order. The staff member just went back into a room to leave us to it rather than assist in anyway. Other than that no staff we present. I had a operation booked the next morning at the hospital across the road from this premier inn and was in a lot of pain so I didn't go down at midnight to try and speak to the staff about another room as I didn't have the energy to sort changing rooms if that is something that would have been offered but I feel if I had went looking for staff they wouldn't be helpful anyway. Have lost faith in premier inn experiences. It was not worth the money at all.

Hotel receptionist was absolutely lovely and so helpful. The hotel room was ridiculously hot, there were two fans in the room, neither were working properly. Thankfully brought a fan from home bust still didn’t make much of a difference. Windows barely opened enough to let a breeze through. The air con wasn’t connected to anything and seemed to be more decoration. Didn’t even get 5 hours sleep. Lots of stains and scratches everywhere

In a very handy place for what we wanted to do. Breakfast in the beefeater attached was awesome! Staff all very friendly and accommodating, but big massive shout out to Tracey on reception for the warmest of welcomes! Tracey went above and beyond with her hospitality, all our needs were taken care of. Thank you Tracey! You rock!!!

On arrival it was easy to park. The staff on reception were friendly. The room was spacious. The water in the shower was hot. So a good start. However in an increasingly common UK heat waves no Air Con really peeves. However the wheels really fell off at breakfast. Yes there was a wonderful coffee machine with a choice of coffees, but to only have one for a hotel with I believe over 121 family rooms is pathetic. What I need at breakfast is coffee, with caffeine, not designer stuff. I almost went back to reception and picked up some Nescafe sachets as there was hot water and milk. Then just to rub it in, only one extremely slow toaster. Fine if you are a couple, one can do the toast, one que for coffee, but as a solo traveller pants. If I have to visit again, I'll skip their breakfast and walk across the park to McDonalds. It might not be as good, but it will be cheaper and quicker...