Seehotel Schwert

We were directed to our 2nd floor room but found the bed unmade & towels on the floor in the en suite. We were immediately given a good sized ‘Superior’ room with a balcony & stunning lake views. However, two curtains were torn so we reported this at reception who told us replacements had already been purchased; they were not hung during our 4 night stay. The balcony door had a faulty hinge, the TV had neither pictures nor sound, there were no toiletries, no tea/coffee making facilities & we needed to ask for replacement toilet rolls. On two days, replacement towels were folded neatly on a rail but were damp when we returned in late afternoon. At the time of booking in March, we enquired if the restaurant would be open every evening & this was confirmed in their response. However, when we returned to the hotel on a Sunday afternoon, we found the hotel unexpectedly locked up. Fortunately we had taken our room key which also unlocked the front door. There was no sign of staff & the restaurant did not open, so we had to find an alternative restaurant that evening. The basic breakfast appeared as usual on Monday but when we returned from our day out, the restaurant was again closed. We also found most of the village was closed on Mondays for lunch & dinner, so we were lucky to find one place open to have a meal. We tackled the problem the next day & were told that the current tenants had taken over the hotel the previous week & were still ‘sorting things out’ as the previous tenant had left hastily. Perhaps this explains the disorganisation & lack of facilities to meet the required standard of a 3-star hotel. No apology was made.