Parkroyal Hotels in Bandaraya Georgetown

Hotel room is comfortable clean and sound proof is very good. My room facing the sea and its next to road side but it is very quiet and without noises from cars.only thing need to improve is the front desk staff(male) We check in around 6pm+. We double confirm with the front desk that we booked a twin room and requested for a corner quiet room as we are staying for 4 nights. I was surprised that the staff told us the hotel was fully booked and only left with king bed room. While I showed him my booking was twin room how can it be fiull8ng book! Then he no choice but he let us wait for more than 30 mins to get us a twin room. While waiting for the room I check the twin room was still available for the 4 days in agoda, *********** and trip.com. How can this happen in a five star hotel??