White Mansion Penang Bewertungen

The room is located at the opposite building from the lobby and it is by itself alone. Overall the room was clean. I had the worst customer service experience in my life upon check in and check out. There was a girl (the staff told me after that, she was the owner's daughter) was alone at the counter when I check-in. She did not greet us and showed a sour face saying "wait, bla bla bla --- which I didn't hear clearly". After waited for more than 10 minutes, I tried to call the number displayed on the counter to get people to check us in, she talked to us rudely that the guy on duty went to toilet, she was checking account and asked us to wait. I think she was not happy as she needed to work during CNY, I didn't say anything to her and waited for the reception to come. The next day upon check out, she again was alone at the counter. When we walked in, as expected, there was no greeting, no smile, no words to us. When she passed me back the deposit (RM100) she put very hard on the counter and caused the memo frame dropped on the table. She couldn't even say sorry. She was really rude. As a front office staff, she failed. As a normal youngster I also feel ashamed for her parents. Very bad up bringing. No basic manners at all.