Resorts World Genting - Crockfords

The service was superb. Stayed for 2 nights and they allowed us to check in 1hr early and check out 1hr later. They provided macarons as tea snack and the room was very clean and spacious. The amenities provided were top tier as well. View was great!! A welcome and parting gift was also given. Will be back again and worth the value. Vibes was really great. Only improvement/suggestion would be a smart TV 😂

Check-in was a bit confusing as a staff took my passport and asked us to take a seat, thereafter another staff came over to do the paperwork and said would msg via WhatsApp when the room was ready. By 3pm there was no msg received and we went to the counter and had to queue to check with the counter staff. When it was our turn the staff made a call and said the room was ready and asked us to go up to L3 to collect the keys. At L3 there is another counter which luckily we were first in queue but needed to wait while the staff verified and programmed the keys. The staff mentioned he would give us a room that was nearer. When we walked to our room, we saw a porter pulling our luggage ahead of us to another room and we needed to inform him the correct room that we were at, and the room was not set up initially such that we could not access the internet. Hence the first impression was not good. For the first night the pillows smell and when the next day we asked for the bedsheets to be changed, there's no more smell so we suspect the sheets were not changed earlier. Other than these, the room is spacious and has quite a few thoughtful features such as welcome fruits and mini cakes, ability to electronically control the temperature, lighting and curtains, and daily supply of bottled water, which made the stay comfortable.

Room is spacious and comfortable with great view. Hotel provides generous amenities. However the concierge service could be improved. My room was not ready at 1.30pm. I have requested for an extra bed. At 3.30pm my room was ready but a wrong room was assigned. Changed to another room yet no extra bed was provided as requested. Went out at 10.30am the next day, returned to our room at 2.30pm but the room was not made up yet. Nespresso coffee pods were not refilled after the room was made up.

Very Nice n clean place, we had a wonderful stay. Thank you all the hotel staff for being friendly .

The hotel hardware is all correct but staff is a bit lacking. We had a super late check in. The first night we stay on first floor only hear the furniture dragging around from mid night till early morning. Hotel manager cannot explain but they found me another room. I suspect noise is from casino platinum club. Don't get me wrong. The staff are helpful trying their very best but hotel is just short of manpower in peak season in terms of housekeeping. We stayed in Junior Suite. We had breakfast but food doesn't match up to a five stars hotel. I supposed it is hard to get staff to work in Genting highland. Until we checked out. I dunno how the Crockford exterior looks like and it remains as a mystery. Renovation is on going so one has to be careful to pick the right room. We pay a lot for two nights of stay. Late check in and early check out that actually make us lose out quite a fair bit. Shuttle bus is provided to Genting Grand but we figured a lot of outsider are using that service without approval because driver won't check and the bell boy also care less. That is what I mean by hardware is right but staff are not quite right. Hotel staff also can hop in for a free ride without queuing. I doubt if anyone really care.

Nice experience. They provided excellent services, very caring like offering help on handling luggage’s, and fast response on request. Have requested special arrangement due to celebration for my wife and they also help on this, with nice decor and dessert offer as well, surprise my wife and she like it. The view is also lute marvellous especially when u woke up with such nice views.