Starling Hotel Residence Genève

The check in closed early, and the check in machine was broken. The phone number did not work, which was the alternative. Had to use the emergency phone beyond the lobby but that was not obvious. Once I used this phone, the man who answered and came with our key was very prompt and polite though.

Awful place. Noisy due to the road and was full of noisy guests shouting late at night. Avoid and find another place to stay. No reception after 1700 at weekends so a kiosk checkin needs to be used. Is more like a student hall of residence than a hotel.

Friendly and efficient staff. Stand-alone Air Conditioning worked fine, which was good as Geneva hit 102F in August 2023. Tram stops right in front. No complaints. We would stay again. Everything worked. No problems.

In comparison to most hotels nearer the city centre, this hotel we found was a bargain. A tram stop literally as you step out of the hotel and great public transport links made it easy and convenient to get around. The staff were very friendly and down to earth, welcomed us warmly when we arrived and explained everything well to us. It must be said that they do not always man the reception desk though, so check their working hours. Housekeeping services are not frequent either so have a look if you are staying for more than a few nights - we had two towels to last two people for three nights. Any request for more incurred a charge according to the information in our room. Our room was absolutely spotless. Very good size and a bonus Nespresso coffee machine too. Bathroom and bedroom very small but the living area made up for this. The air con system was rather dated - could have been a bit better if it was integrated like most hotels but kept the living area cool at least. Very noisy. Nonetheless, we never heard another soul during our stay either within or outside the hotel. They have a pass code to enter the front door which was reassuring too. Sadly, we had a little trouble with the safe in the room. It ran out of battery during the night so our valuables got locked in. Thankfully, the reception staff were quick to get our stuff out, but I really don't recommend using them. We felt that luck was on our side that morning due to the desk not always being manned - we had plans booked and simply couldn't wait on someone "coming out." Overall, we would recommend this lovely apartment to all visiting Geneva.

It was a perfect location, a 20minutes walk to the city center, free public transportation, dog allowed, mini kitchen was very pratical and with the parking for CHF 15 per day was good.

Clean, convenient and in a walkable location in town. The hotel gives free public transport passes for the duration of your stay so a car (which would not be convenient in town) is not necessary. Small kitchen area was very useful.

Helpful and friendly front desk staff and breakfast room staff.