Aura Apartments Old Town

Pros: Collecting the keys was easy, quick and pleasant - the receptionists were very accommodating. They answered our questions well and quick to transact with. The reception office is just one block away from the properties and there's a convenient store on every turn and on the ground floor of the building. We love the unit as it had the basic amenities. One thing to note is that the unit does not come with a microwave oven but they have kitchenwares which were handy in heating up leftovers. The location is also perfect as it's easily walkable to and from the Oldtown - you can walk along the riverbanks or along Chmielna - either way, they lead perfectly to the Old Town; very convenient and safe. Cons: Unlocking the unit was difficult at first. We needed to spend around 30 minutes on it - can be frustrating when you're tired and just want to rest. Not an expert on doors but we've noticed that the bathroom door was also squeaky so maybe the doors need some greasing.

It is not a luxury apartament 1 Armchair- dirty and stained 2. Sofa - very unconfortable and worn. 3. Bed mattreses- dirty and stained 4. Dirty curtains on the windows - grey not white 5. Not enough curtains to cover the entire window 6. Dirty and stained pillows on the bench in the kitchen 7. Damaged furniture Be careful- after making the reservation, they require a deposit of PLN 200. There is no information about this before. I do not recomend

Not somewhere i stop again. Area nice, bit disappointed with flat, toaster,kettle did not work. I emailed company expecting them to deliver new ones, but all i got was we will note that down. Unsure how its for 4 people with only one glass, and only 2 chairs, 3 forks, 4 spoon. Towels for only 3 guests very odd. I love the fact it states people live here please respect! yet cleaners are so loud on a morning. All in all place was not as advertised. They need to spend some money updating place.

We didn't receive the service and quality of accommodation at the price that we paid. Staff was not user friendly perhaps due to their English language skills. The room was in bad shape and none of our complain on room condition was removed during our 4 days stay. Not recommended for families.

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