Premier Inn Skipton North (Gargrave)

Absolutely terrible place; I've stayed in better hotels in third world countries. the place was absolutely filthy, with stains down the walls, and bed, and mould all over the bathroom, with rotting door frames. We had to sleep in our clothes due to the dirty bed, and had a three hour drive home after just an hours sleep. people were smoking in their rooms so clearly the smoke alarms don't work My biggest complaint is how disgustingly they have treated my 82 year old mother, who hasn't been offer a penny after paying for a room and a suit for my sisters family. She has been called a liar and been left traumatised by the entire trip, which was supposed to be a joyous occasion as she gave my niece away at her wedding. This hotel isn't fit for farm animals, let alone charging £130 for a nights stay; they should be ashamed

Nice hotel from the outside, decidedly shabby inside. Extremely poor staffing with, on saturday night one duty manager trying to run a bar, a restaurant and reception! (He was brilliant by the way worked very hard and professionally in very difficult conditions.

The difference between the level of service now compared to 2022 is beyond words. Shocking service compared to our last stay. Last time it was amazing and the staff were great now though it was just clear they didn’t want to be there and we have wasted our money. We should have read the reviews before coming as I think the staff are just fed up with poor management so can’t really blame them for the bad attitude. They didn’t have anything in the bar hardly and the menu was reduced due to no staff but didn’t let us know upon check in that it was a reduced menu or we would have made plans elsewhere. Nearly no bottled cider, no lemonade draft or bottles, no coke either! This should have been mentioned upon check in. Not to mention the bar doesn’t open till 6pm and it’s only for 4 hours as it closes for 10pm. Asked for a couple of items on the reduced menu and were told they didn’t even have them! This was 30 minutes after they opened so they clearly didn’t have any from the start so again why not say. Half these problems could have been fixed with a bit of planning and communication with guests. I think you would get less complaints this way as at least guests are aware of the lack of services they will receive. The room was overly a bit grubby. Would not recommend and would rather pay more to stay elsewhere. The only good thing was the free parking.

The hotel is conveniently situated for Skipton and surrounding area but at first sight looks very run down, an impression that doesn't alter once inside. If you arrive mid-afternoon and fancy chilling out with a cool drink, forget it. The bar doesn't open until 6pm and is for hotel guests evening meals only. We had an evening meal on the first night and my gammon was burnt to a cinder. It shoukd never have left the kitchen like that but that is how it was served. The reception staff are very friendly and helpful but once inside you may have to chase round for a television remote, tea,coffee and sugar and any other things we used to take for granted while staying at Premier Inn. For this hotel I would rate my stay 3/10.

This hotel does not come up to Premier Inn usual high standard. Externally the hotel looks fine but inside it has been allowed to become shabby and run down. We were allocated a room initially which we had to refuse as the sheets were clearly damp. Another room was prepared for us but even this was in poor decor. Only one set of towels was present and even after raising this we were only given one additional hand towel. We had booked a meal deal for the two nights but as there was only the bare bones of a temporary menu available we cancelled the evening meals. Breakfast was available and was cooked to order. The restaurant appears to be in a closed pub and there was no bar open. All very run down and in separate building to the hotel. None of this comes anywhere near to the usual Premier Inns Service we have enjoyed in the past.

What can I say disgusting! Smell of strong disinfectant smell like a slaughter house after cleaning! This was in the corridor and room. Took your breath away and feel it would do harm if there for any time, Also the window could not be opened. No bar for a drink . No chef for food! I felt sorry for the lovely lady on reception who I feel was embarrassed. Basically we could not stay and left to find somewhere else. The card the receptionist gave us for complaints has an Invalid email address!! Disgraceful I rang a helpline and was told to get a form from google which also did not work !what is happening people are paying money Do not keep giving them money And don’t suppose we would get any money back!!