The Elgin Norkhill - Heritage Resort and Spa

I booked to stay one night with my father. Their staff are so amazing they changed the room immediately as my father could not walk too many stairs. So I would like to say their staff and hospitality is top notch. The room was really nice however there was a sound that came from the kitchen exhaust which was like a generator. So until the kitchen shut at 10pm this noise was there. This is the only negative part of my stay. The other suggestion I have is to have some room to do exercises or games room or something. Its an amazing property. Loved it.

This is a heritage hotel, so you must not expect sparkling glass doors like Sofitel hotels and rain showers and fancy digitally operated rooms. What it provides instead is the history of the place, it's old grandeur and aura. Yes the lobby is a little startling with turquoise furniture, but think French decor and all is cheerful and bright. What is fabulous is the well experienced staff who anticipate and accomplish anything you could ever think of service-wise. It is great to watch the care in cleaning the premises, the landscaped garden and the variety of food and the manner in which it is served. When ccasionally there were only a few of us for dinner, we were served with utmost care and we could easily imagine ourselves as members of royalty for that dinner. Otherwise there was a good buffet spread. We had excellent service from the staff with special mention to Ashish and the other managers. The dining room overlooks the beautiful garden that in turn overlooks a FB stadium. Traffic can be messy if there is a match going on, and more so if a VIP chooses to attend. On another note the shower heads are weak and the bath tub is not easy to navigate, especially if you haven't lifted your foot more than 8" per step for a long period and now have to climb over a tub. :) As stated previously this is a heritage hotel.... expectations should be made with that in mind. The management and staff made up for all that the hotel construction left desired. We had a wonderful stay here and we sincerely appreciated all the plus points this hotel provided.

Great hotel and an excellent restaurant and Mr Sudip ( F/B manager) was out standing customer service Great location of the the hotel and easy access to MG Rd Feels like living in British Raj Beautiful place to be with the family holidays All staff are courageous and professional