Holiday Hotel

I booked a hotel about 3/4 days in advance. I got the confirmation from my Hotel. However, on the day I was supposed to check in, I got a call they double booked a room and I couldn't stay at their hotel. Not only did I receive the call on the dayI was supposed to stay, I got the call at 14:25, while the check in time was 15:00. worst experience ever. If I would visit Ireland again, I would visit Temple Bar, The ring Of Kerry and The Cliffs of Moher, but I would never ever ever book a room at het Holiday Hotel

Arrived at 21.00 with my son. I had a problem with my debit card but the manager said it would be OK in the morning. At 23.30 he appeared at our door and told us we had to leave. My son was twelve years old and we had nowhere to stay. We had a terrible night outside as I tried to keep my son's spirits up. The manager was easily one of the most disgusting, evil human beings I have met. Before that experience Galway was one of my favourite places. Ever since I've hated it with a passion.

The one positive point first: The hotel is nicely located directly at the coast a bit out of Galway. There is bus station close by with a direct connection to Galways. Wenn now the downsides. The hotel is directly above a pub and the rooms are poorly soundproofed. We heard everything that was happening in the other rooms and staircase as wells as loud music from the pub until 3am. Even though the hotel is supposed to be non-smoking, the pub isn't and the smoke comes trough the open door up the staircase into the hotel part of the building. The view from our window was onto a rooftop with a lot of clutter and a ventilation machine which presumably ventilates the pub. Every couple of hours it would start blowing out air (even trough the closed window) and the room would smell of cigarette smoke. The machine sounded like an aeroplane starting, even at night. The beds were comfy, though a queen size bed is a bit small for two people. The bathroom was way too small. The sink could barely fit two hands in there and the water stopped running immediately when not pushing down the button anymore. The shower was pretty small as well, rain shower only and the shower head hangs about a meter above the head which causes the water to just drizzle on the head.

NEVER GO THERE IF YOU NEED ANY KIND OF ASISTANCE. The personnel are completely unprofessional. Almost all time there was nobody at the reception, so if you neede something npbody could help. I have asked for the receipt of my payment and I after already 20 days I could not receive anything. I have called, wrote email, wrote through *********** where I did the reservation from, but they completely ignored my request. I went for work and ı anticipate the payment. Because of the,r unqualificable behavior I have lost 270 euros. DO NOT GO, ,f you go for work and you need an official proof of your payment.

We were in holiday hotel for one night in late June. Great location , outstanding rooms , which looks like refurb very recently. very clean room. Easy check in even it was very late in the day. I would highly recommend anyone looking to crash in to Galway for the night to use this hotel as their accomadation. Not pushing for check out time even though we checked out on time.

A really nice pub Traditional pub that’s very comfortable and friendly If you are in Salthill it’s definitely worthwhile calling in for a few jars Nicely decorated with horse racing on the tvs and comfy seating