Gastnutzer
27. Dezember 2023
I have been staying at this hostel since December 22nd, and everything has been very nice, good and clean rooms with nice bunks and the hostel includes a good breakfast. Then at 02:40 on December 27th four young drunk men came bursting into my room with laughter and noise and turned on all the lights, they had obviously been out partying but they did not stop partying when they entered the room, and they used the toilets all the time and made a lot of noise. I became quite upset about this, but I was concerned for my safety if I said anything, so I left the room for over an hour, when I came back to the room those four drunk men were snoring and breathing heavily so I could not get any sleep for the rest of the night. The following day I complained to the reception about this inconsideration. Jessica, the manager of the hostel took matters into her own hands and told me she would make a note about those men for the future. Jessica also put me into a new room where I would be alone for my last night at the hostel so I could sleep well without anybody disturbing me. This is what I call good service and Jessica went beyond her duties to compensate me for this inconvenience and that should be rewarded.
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