TownePlace Suites Gallup

Staff not interested Not clean No washcloths No forks or spoons Pretty small Not very clean Wouldn’t stop here again disappointing Convenient location just off freeway I-40 Beds need revamped blanketing and mattresses very bumpy They did allows dogs, pet friendly and reasonable fee. Lots folks had dogs yet needed a place for them in the back to walk them

We stayed in a 2 bedroom suite with sofa bed. Room is spacious and clean. I’ll address the obvious first. Gallup has a reputation for its high crime. This hotel is located on the east end of town away from homes and most businesses. There are 4 other hotels nearby plus a Dennys, bbq place and gas station. The location felt safe, security was not super obvious but they were patrolling. From my 3rd floor view I saw many pick up trucks with toolboxes and other items in the bed. 2 cars parked next to us had bikes in a bike rack. A few people had trailers with items strapped down. All in all it looked like a bunch of people doing what we were doing, just passing through. This hotel also only has 2 exterior doors you can access from the outside, the front lobby and one other door. All other exterior doors are locked from the outside. There is no where in America that is inherently safe, this place is no worse than anywhere else. Hot water was another frequent complaint about this hotel from others. We had 5 people and we all had hot water. Maybe it was a problem they fixed. I’m actually surprised at how low this hotel ranks on TA. I would absolutely stay there again.

Retired and I stay in about 25 hotels rooms a year and am ADA. Nice things were Netflix on TV, great heat and a mini kitchen. The bad things are the microwave is not full size like they say it is. Had to go ask for wash clothes and hand towels as they didn't leave them when they clean the room last. The shower chair is coming out of the wall, water from shower is going out of bathroom into hall. Soaps are on front wall of shower and if you are on that chair, you can't reach them. bathroom door opens right next to bed. Look at pictures.

We traveled from south Texas to see our granddaughter in a rodeo. The hotel had some pros and cons. Cons: First - The worst thing for us was the bed was very hard. Now I know this is a personal preference, but for us, we woke up aching and had a poor night's rest... Second - The swimming pool was closed. This left us with no swimming entertainment for our granddaughter which is a highlight of our visits. Pros: The best thing was we were treated wonderfully by the staff. They frequently went above and beyond to meet our needs. The cleaning staff was top notch and anticipated our needs. The front desk clerk, Audrey, was an angel and was quick to help us with our small problem. The vent/microwave was not working and she quickly followed me upstairs and fixed the problem. The breakfast is excellent, one I did not expect. One morning we had fried eggs, and the next scrambled. The variety of breakfast options was more than adequate. My wife and I were very pleased with the options of both cold and hot items. If it were not for the bed, I would return there in a heartbeat, so for those of you that like a firm bed this is the place for you!

This property was a big disappointment. It does not measure up to the standard that we expect fromMarriott. Some of the deficiencies were: 1. No water in shower. 2. Watered down oatmeal at breakfast. 3. No note pad or pen ink the room. When we asked at the front desk we were given a pen and cut up paper written on one side. 4. Light switch at entry was behind the door. 5. Poorly installed doors under sink for access to waste basket. 6. No maid service. Perhaps because it was a weekend?

Absolutely do not book here!! When we arrived to this hotel even though we had a reservation they did not have a room for us They did not find us another room which is Marriott policy. We are Gold Elite Marriott members and travel frequently. We have never had this happen before and were shocked at how rude the front desk was. To add to this issue they charged us for the first night deposit. This was over a month ago and after contacting the management over 4 times via telephone and email, we still do not have our refund. Stay far away from this property.