Gastnutzer
8. Januar 2025
The city of Galle was one of our major points of interest while making a road trip around Sri Lanka in December 2024. We made our reservation at Tavetti Hotel a few months before our trip. We were supposed to stay there on January 1st, a special day, the first of the year. The booking was confirmed by the hotel and guaranteed by our credit card. Imagine our shock, when on December 31st we received a message that our reservation was cancelled! We immediately called the hotel where we talked with the reception and finally the booking manager, where both of them, very impolitely at first, and shouting at us later, confirmed that they cancelled the room because they had not received any additional confirmation, that they never asked for. They didn't offer any solution, any alternative accommodation and just hanged up the phone twice! That is why, we strongly discourage you from making any bookings with this hotel. We are in possession of written proofs of the whole situation.
Übersetzen