Protea Hotel Gaborone Masa Square

We stayed at the this hotel 3 times in the space of a month. We returned here for many reasons, the location and the food. But what stood out for me the most was the staff. They were all so friendly and approachable, always willing to help when they can. Thank you to all the staff and in particular Bame, Thabile, Arnold, Babedi, Sharon and Keikantse. Roof top sunset bar is a really nice spot to relax and take in the sunset.

This was "base" for an in-and-out business trip to Botswana. Being central and offering a complimentary airport shuttle, it ticks a lot of boxes. The staff were professional and the check-in was seamless. A spacious room with a convenient work nook helped settle in. Room service was a little on the slow side (but I did order quite late after getting to the hotel around 8pm). My pasta was filling and tasty, as was the breakfast the following morning - the spread was everything you'd expect from a hotel buffet. I see quite a few negative reviews, but that was not the case with my experience. Perhaps there's a better/quieter side of the hotel to stay, as the square housed a bar and restaurant. The nearby bar was an opportune venue for some impromptu customer drinks, so there's certainly an upside to its proximity. I won't hesitate to book for future business trips.

Be warned - Avoid this hotel. I had such a horrible, horrendous and the worst stay ever at this property. The status of the room was soo filthy, unacceptable and in the worst state ever. I have never ever been in any property Marriott or otherwise that has these extreme, grave and serious uncleanliness among other issues. The room hadn't been cleaned and it was not known when it had last been cleaned. Worse, it was evident that deep cleaning never takes place as well as the serious absence of oversight and supervision including monitoring of the rooms, its contents and above all cleanliness. From blood soiled beddings including duvet, curtains, curtain sheers to accumulated heavy dirt and dust across all corners of the room. I never ruled out the existence of bedbugs in my room - due to unexplained blood soiled linen, curtains, sheers etc. (see photos). I experienced serious allergies due to these extreme grave and unacceptable uncleanliness of the room. Extremely poor management. Zero quality control. I'm never coming back.