Peermont Metcourt Inn at the Grand Palm, Gaborone

The service was cold and unprofessional, the sockets in the room didn’t work and the shower was cold but I could not get much help when I reported it. The room service was very slow and I was even late for a meeting while waiting for my shirt to be ironed. Would not recommend.

The hotel is spoiled by a poor attitude to maintenance and safety. The 2nd floor corridor has a fire door at each end, secured by a glass cylinder. Sadly, the fire escape at the city end of the corridor has no glass bolt so to keep the door closed, a screw has been driven through. In an emergency, in the dark with a smoke filled corridor and panic, it is hard to see how this fire escape can be opened. I complained to Reception, Maintenance Management and the Hotel Manager...FOUR times but nothing has been done. Very poor.