Gastnutzer
30. August 2023
We booked a "Studio with garden view" for 6 nights end of August in Alselia wing for an average price of 200eur/night, breakfast included. I will say from the beginning that it was the worst value for money so far, paid not only for a 4* accommodation but from all the places that we stayed. We paid far less money for 4* accommodation and much, much better conditions. The first thing that hit me was the mold found on the tray under the freezer, rusty shelves in the refrigerator and it was obvious that the fridge wasn't cleaned before. In fact, the fridge and the furniture were old, had scratch marks and creaked. It is true that the room had a filter machine, but without filter. If you want to use it you need to come with filter paper. The room is not soundproof, you can hear children crying/screeming/playing. Definitely, from my point of view, it's not an ideal place for the honeymooners (or maybe it is, as you could have second thoughts having children) . People were coming and leaving during the night or early in the morning and you could hear everything. The breakfast was average, food was good but nothing extraordinary; for example, the orange juice wasn't freshly squized but poured from boxes, the coffee was ordinary. The food was the same every day, but enough to eat something else every day: eggs all kind (boiled, fried, omelet, scrambled), 3-4 kinds of cheese, vegetables, yogurt, pancakes and different sweets, fresh fruits, tea, milk. A tip for the area: if you want to buy a bottle of watter, the closest shop is approximate 1km away or you can buy it from local terraces/taverns/restaurants. A plus for the people at the reception, as we received good recommendations for places to eat in the area and things to do. Another plus for the pool and the recreation areas (for example the tennis courts: we didn't use them but we saw the people playing, even late in the night), the garden looks very nice, well maintained. A nice touch was the name of the location embroaded on the towels and sleeping pillows. Overall, we wanted to have a restful and relaxing vacation and this didn't happen. The most important thing for the people who are delivering services should be the client satisfaction, and this should be valid even more in the horeca sector. The owners should be aware that sometimes the customers make big efforts to have a vacation and to pay this amount of money (200eur/night it's not so cheap) and for what? For mold, rust, scratched and creaky furniture?
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