Bougainvilla Hotel

We had room 5 and 7. They were both very spacious with lovely decorations. Beds in both rooms were very comfortable. The little kitchen's were both very well equipped with fridges. The showers were nice with hot water ( in room 7 the taps were the wrong way round ) The upstairs rooms had lovely outdoor space with tables and chairs. Underneath is a lovely restaurant also called Bouganvilla. The food is lovely and a good price for Union Island The staff in the restaurant and the hotel were very pleasant kind and helpful. The restaurant and hotel are separate ownership. Would stay again

I would not class this as a hotel. I was in a standard room on the ground floor. The room is very basic. There is no kettle, no iron, no fridge. Prior to booking I emailed to ask if the room had WiFi and was told yes it did. I arrived on Monday 29th January, there was no WiFi. I reported this to the office, I was told she would report it to the company. The manager shared the office WiFi password with me, but in order to use it I would have to sit outside of the office, so had no privacy for calls. Cutting a long story short, my room had WiFi on the Thursday of the same week. By thenI had already decided to leave, not only for the lack of WiFi. There were a list of telephone numbers in the room to call like the office and so on but no telephone, how are you supposed to call as a tourist if you have no local phone. The place is in need of renovation. The bathroom is tired and dated. The toilet did not always flush properly. When I returned to my room on the Wednesday there was no water in the bathroom. The office was closed so I reported it to the bar staff. Water was fixed a couple of hours later, however there was no hot water. So had to shower in cold water. I informed the office on the Thursday that I would be checking out the next day. i was originally meant to stay until the following Monday, however I couldn’t stay there anymore, I had had enough. When I went to check out the following day I asked if I would be refunded any money due to the poor facilities. The manager was trying to make excuses as if the poor service was acceptable. She reluctantly agreed to refund me one night. However since leaving she has charged me an additional charge for a late checkout fee even though I had already paid for that night. To date I have not received any refund. I will definitely not stay here ever again and would not recommend it. It is a shame as the bar and restaurant is ok and has a nice view, but for me it was nightmare staying there and I would say it was a rip off . I’m still waiting for my one night refund although I should be refunded for 3 nights I could no longer stay there.