Gastnutzer
31. Januar 2023
Wow. Right from the outset everything was superb. I’d managed to get a pick up from the house in Gordon’s Bay and Ellis arrived in a big 7-seater to transport us in comfort. Conrad met us and had organised an early check in.. and after that nothing was too much trouble, and all the staff were lovely. Breakfast was amazing - and huge so it set us up for the day. Each morning Amanda, Anita and the other waitress (I’m sorry I didn't make the effort to remember her name) got our hot breakfast order spot on. And my need for gluten free (I’m coeliac). Turn down service brought a couple of espresso cups filled with crème brûlée one night, and then chocolate mousse on another. Our last night they’d decorated the room with tens of tea-lights! Just wonderful. The pool area, while small, is very well done with clean towels on every lounger. I don’t think I ever saw any discarded towels from previous users - everything was immaculate. The honesty bar was a nice touch. Free soft drinks and only 20ZAR for any spirits. Good choice, constantly replenished ice cube bucket. For me it was always the little things that they seemed to notice and take care of. Conrad also gave us some passes for the gym around the corner. Franklin also interacted with us during our stay and again nothing was an issue if we had questions or requests. The training they’ve given their staff is exceptionally good and we’d love to return next time we’re in SA.
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