3-Sterne-Hotels in Franklin Township

I have spent years traveling for work. This hotel is by far one of the best hotels I’ve stayed at. The staff is excellent and attentive to your needs. The GM, Aaron, is outstanding, easy to talk to, and very understanding. Overall, they do their very best to meet or exceed request. I will definitely return when in the area.

I arrived for a two night stay on the 9th. Reception person was very friendly and quick to get us checked in after a long travel day. I originally reserved for the 10th-11th but needed to also reserve a room for the 9th. I mentioned this when I checked in and he said that he would make sure the 2 reservations would be handled as if only 1 reservation were made and would leave a note for morning reception. When my wife and I arrived for breakfast the next morning at around 8:45, I stopped by the desk and asked if we could check out and check in for our Saturday stay, The receptionist said she had already done so and we were all set. I gave her my room keys which she re-swiped and off to breakfast I went. I was a little confused at the breakfast. It was almost like they were still trying to address Covid protocols and employee shortages at the same time. Anyway, there was an employee handing out breakfast sandwiches, I think they were Jimmy Dean brand but really can't remember. They were microwaved but all in all were actually pretty good. There was packaged orange juice, a very good variety of boxed cereals, coffee, tea, breads for toasting and pastries, fresh fruit and yogurt. It was more than enough to get us ready for the day ahead. The room was great with all the items normally found at a Residence Inn property. The only thing I didn't care for was the vanity is set outside the bathroom, so lights go on instead of allowing a few extra minutes of sleep if the vanity and shower were in the same area. The hotel is showing its age and hopefully scheduled for some furniture and rug replacements especially rugs in the hallways which were worn out. I would definitely stay here again should my travels take me to the area. There are many restaurants and take-outs located within a mile of the hotel which is an added convenience, and the Interstate is located a mile away offering connections to anywhere you're heading.

Es gibt einen Waschraum, das Zimmer ist sehr sauber, der Rezeptionservice ist auch sehr gut, das Langzeitlebnis ist sehr bequem

Ich hatte eine wunderbare Erfahrung in diesem Hotel. Ich kam spät in der Nacht und die Front-Desk-Person war sehr warm und freundlich. Ich wurde am Ende des Halles ein Zimmer gegeben und habe keine einzige Person gehört. Das Hotel ist etwas älter, aber alle Möbel waren neu und das Bett sehr komfortabel. Ich empfehle dieses Hotel an jeden.

Meine Familie blieb hier eine Nacht für ein Reisespiel. Wir waren noch nie in einer Springhill Suites geblieben, so dass wir nicht sicher waren, was zu erwarten. Wir waren angenehmen überrascht von der Größe der Zimmer - 2 Queen-Bett und Wohnbereich mit Desk und Sofa. Großes Kleidschrank und schönes Badezimmer. Mini Kühlschrank und Mikrowelle. Das inbegriffene Frühstück war auch besser als erwartet – machen Ihre eigenen Waffeln, geschrotet Eier und Truthühner Sauce, eine Auswahl an Getreide und Joghurt, Obst, Bagel und Muffins. Alles für günstiger als andere Hotels in der Umgebung! Zimmer waren sauber und Lounge-Area vor mir, wo man Frühstück konnte, war hell und glücklich. Sicherlich werden wir nächstes Mal wieder hier bleiben, wenn wir in der Stadt für ein Fußballspiel sind.

Booked and paid through my choice membership a week in advance. On the day of checkin called the front desk for two hours early checkin, as demanded by front desk (a male person) I agree to pay $40 extra for early checkin. Drove for 90 minutes to reach hotel, waited 15 minutes for someone to show up to check us in. The front desk lady (an Indian lady) started attending phone calls and took like 20mins to attend & talk to us. The Indian lady (attached her photo) at the front desk is completely disrespectful & rude. She told Hotel will allow checkin only after 3:00 PM, inspite of showing her the call history and earlier discussion over the phone, she bluntly denied anyone calling the front desk or any male person answering the calls. Inspite of agreeing for extra charge & earlier discussion, We requested to allow two early checkin as we are already in the city/hotel, but the lady was VERY unprofessional, rudely denied the checkin & gave free suggestion to go around the city until 3:00 PM. ARE YOU SERIOUS...!! As we already paid, we went out & came back at 3:00 PM. Now male front desk guy (can be seen in picture took 45 minutes to checkin. Even he was rude to us & other guests. Posting the pictures and videos of the person talking to the guests. He open the room with his master key & two hours late gave us the key as the lock system was not working. Rooms Don't, and I mean DONT book here. Nothing works! The disgusting smell in the rooms and hallway. The elevator is broken, our room lock was broken off, the shower wouldn’t turn on, the power outlets on either bedside table lamps didn’t worked. All the outlets in the room were broken or loose, charges fell right out when you plugged them in. Room service Will not get room service while you're staying at the hotel, no fresh towels, no cleaning, no bedsheets change during your extra days stay. No breakfast on offer. there was no continental breakfast. No coffee or anything in the Lobby. Staff is rude and intrusive. They knock on our door an hour before check out and reminded checkout time to make sure we check by 11:00 AM. I wouldn’t expect this from a hotel which claims as a 3-star hotel and charge $90 per night. I wouldn't recommend staying there for any type of event, for family vacation or business. If I could give a ZERO rating I would. Horrible staff, VERY unprofessional.

I stayed at this hotel because I have stage 4 cancer and will need to stay overnight a couple times a week while I'm participating in a clinical trial. The trial sponsor covers the hotel up to a certain amount so I splurged a little on a king room with balcony that featured lounge access. I chatted with the front desk the night before to ask what the lounge offered. She told me that I was not eligible to use it because I was not an elite member. After going back and forth leaving me confused on why they couldn't look at their own website, I gave up hoping I would get someone else when I checked in. Unfortunately, I got the same person, Angela. When I showed her what my reservation said and the website she actually told me that I misunderstood and that it just meant that the lounge was accessible by me but I wasn't allowed to use it. She actually said ”terminology will get you every time”. If you look at the pictures I added below you'll see that the elite member benefit also says ”lounge access” benefit. So terminology had nothing to do with it. I would have asked to talk to a manager but she told me the manager agreed with her and she was at the next register and heard all of this. So, to boot, the lounge wasn't even on our floor and anyone could access it. For the cherry on top, we woke up the next day to find out that the ceiling leaked into our bag. The woman at the front desk in the morning apologized and said she would add points to my account. I haven't even seen the original stay, much less extra points. I don't have enough time to waste on gaslighting and horrible service so I won't be staying there during my clinical trial.

Wie viele andere sagten, das Aussehen des Hotels ist gekommen. Das störte mich nicht zu viel, aber einige der Geräte im Zimmer waren beeinflusst, weil nicht aktualisiert werden. Im Wesentlichen das Badezimmer Ich konnte nur ein Lukewarm Wasser bekommen, wenn ich versuchte, eine Dusche zu nehmen. Das Wasser kam auch braun aus der Dusche für die erste Minute oder so, was definitiv unbehaglich war. Da draußen war das Zimmer geräumig und sauber, als ich reinkam. Es gab einen Wohnsitz und einen Arbeitsplatz, wenn Sie irgendwelche Arbeiten, die ich geschätzt hatte, machen müssen. Ich wünschte, es wäre ein Informationsbuch in dem Zimmer, um Ihnen über die Einrichtungen des Hotels zu erzählen. Ich wollte vom Restaurant bestellen, aber ich musste nach unten gehen, um ein Menü zu befragen. Ich wurde gesagt, es gab keine gedruckten Menüs und ich konnte nur das auf der Wand vor dem Restaurant geschriebene Menü ansehen. Das ist gut, aber es wäre schön gewesen, nicht zu kommen in die Lobby und dann wieder in mein Zimmer zu kommen, um einfach zurück zu kommen, um das Essen zu holen. Bitte beachten Sie, dass, obwohl die Website Zimmerservice anzeigt, es tatsächlich keinen Zimmerservice im Hotel gibt. Sie können abrufen und das Essen abholen, um zu gehen, aber. Seasonz war weitgehend der beste Teil des Hotels! Das Hotel ist sehr gut, aber es ist sehr gut. Es schien ziemlich leer zu sein, als ich incheckte, aber jemand schlug die Tür zum Treppenblock mehrmals Mitte der Nacht. Mein Zimmer war neben dem Treppenblock, so dass ich es klar hören konnte, während ich versuchte zu schlafen. Obwohl ich weiß, dass ein Hotel nicht immer Lärm kontrollieren kann, war es eine andere Sache, die zu meiner schlechten Erfahrung hinzugefügt.

This place was great for the price. Although the website states carry out breakfast they did not have it. All they had was a hooters. And we had to go get more towels because apparently the common thing is to only have 2 towels in a room now, no matter how many people are in it. Every choice hotel we have been to on this trip it has been that way and over half the time they say they don't have any more towels. So frustrating.

Bequem, sauber, gut zu finden.