Hotel Attaché Frankfurt UG(Hotel Attache)

discriminated against by the staff! I booked a room on Trip and chose to pay after arriving at the store, but I was told that I could not stay when checking in, so I could only change to a hotel with a score of only 2.9 near the railway station, and the hotel did not refund the price difference!

體驗很一般

I have stayed at Attaché several times; and I am sorry to say that the quality has gone down over the years. It has one premium quality and that is proximity to the Messe. Otherwise the rooms are smelly, noisy, unfriendly and impersonal. And expensive - or just as expensive as neighboring and much better hotels. Service has also deteriorated, now it’s very difficult to get adequate help from reception, which closes at 10 pm which feels not safe in a district becoming more scary by the years - concrete buildings, few ordinary people, some drunk tourists, and several suspicious looking locals.

Our biggest issue with this property was the parking. They advertise limited free onsite parking and free offsite parking. However, our ONLY parking option was at a mall that was a 10-minute walk away, and it cost 27 euros per night. In spite of the advertised free parking online, this was even the recommended parking at the hotel as the QR code with directions to this mall carpark was posted at the check-in desk. A fee of 27 euros per night is far from free. When we tried to revise our reservation to one night because of this unforeseen expense, the hotel was unwilling to provide a refund. They were unwilling to even listen to our plight. When ******* tried to call on our behalf, the hotel told them that limited free parking is available in front of the hotel. There are 3-4 street parking places in front of the hotel that can be used by anyone in the city, and the hotel is on the edge of a massive housing complex. If street parking is considered hotel parking then ANY hotel can claim that they provide parking. We were never able to find street parking. Traffic officers were also writing parking tickets for people parked illegally. The hotel was not honest in its depiction of the hotel and was unwilling to accommodate when confronted with this dishonesty. The customer service was abhorrent. If you choose to stay at this hotel, do not expect much, and know that you WILL pay for your parking.