Fotos des Mercure Hotel Kaiserhof Frankfurt City Center

Antwort der Unterkunft: Dear Guest,Thank you for taking the time to share your feedback about your stay with us.We are pleased to hear that you appreciated the friendliness of our staff and our convenient location. At the same time, we regret that the room size and the issue with the shower drainage did not fully meet your expectations. Please accept our sincere apologies for the inconvenience caused. We will certainly look into this matter and ensure the drainage is functioning properly.We hope to have the opportunity to welcome you again in the future and to provide you with an even more pleasant stay.Best regardsScott F. ThaxtonDirector of Operations

Antwort der Unterkunft: Dear Guest,Thank you for sharing your experience with us. We’re pleased to hear that you found our location conveniently close to Frankfurt Central Station. At the same time, we regret that the surrounding area made you feel uncomfortable. While our hotel cannot influence external conditions, we understand your concerns, and it's worth noting that the City of Frankfurt is currently implementing broad urban development measures to enhance public safety and improve the neighborhood.Regarding the hotel condition, we are continuously investing in maintenance to ensure a more comfortable experience. We have already informed our team about the missing batteries in the air conditioning remote, and we sincerely apologize for the inconvenience.We value your feedback and will use it to further improve our service and facilities.Best regardsScott F. ThaxtonDirector of Operations

Antwort der Unterkunft: Dear Guest,Thank you very much for your positive feedback. We're delighted to hear that you felt comfortable and safe during your stay, and that you enjoyed both the breakfast and the view. We truly appreciate your kind recommendation!Best regardsScott F. ThaxtonDirector of Operations

Antwort der Unterkunft: Thank you for your review! We're glad to hear that you enjoyed our convenient location near the train station, shopping options, and great restaurants. We appreciate your feedback regarding the service and will work to improve this aspect to ensure a more seamless experience for our future guests.We hope to welcome you again soon!Best regards,Scott F. ThaxtonDirector of Operations

Antwort der Unterkunft: Thank you for your excellent review! We're so glad to hear that you found our location convenient with many shops, fruit stores, and supermarkets nearby, making shopping easier. It's also great to know that you enjoyed the proximity to the Hot Pot restaurant. We hope to welcome you back for another stay soon!Best regards,Scott F. ThaxtonDirector of Operations