Fowey Hall Hotel

Really unpleasant experience. Food was really bad quality, got food poisoning on trip. facilities were unclean - our room wasn’t clean, pool wasn’t clean, kids den wasn’t clean. Really overpriced for our experience and wouldn’t visit again.

Having visited in previous years, the refurb is stunning and really makes this a standout place to stay when visiting Fowey. The attention to detail with the maintenance and cleanliness (having worked many years in hospitality myself) is above and beyond. I was really impressed by the high level of quality even in the most basic room. We stayed in the ‘cosy’ price range which is the starting price range. You wouldn’t think it! The room was absolutely stunning and felt well … cosy! My partner and I couldn’t believe the quality and style of the room and were amazed at the attention to detail with the bathroom. Everything felt and smelt brand new. The young man who showed us to the room and checked us in was a complete asset to the hotel and wish other hotels hired such enthusiastic and friendly people. He also checked us out and again was nothing short of exemplary in his professionalism and friendliness. Please recognise him for his outstanding service towards me and my partner during our short stay. The bar areas were sumptuous and refined, adding that touch of luxury. I don’t have children but liked the touch of the play area off the main corridor and the cookies placed out for them. Quite a few new parents were with us (some with dogs too) and I liked that the hotel catered to such families with ease. Overall this hotel will not disappoint and I would recommend as one of the top hotels to stay in Cornwall. We will be back. Thank you.

We enjoyed a very pleasant 2 night at Fowey Hall recently with our two young children. The Hotel is clearly set up to cater for families and the model seems to work well. We did read some reviews from disgruntled couples before we went who felt there were too many children and dogs…..but the hotel goes to great lengths to make it clear that this is a family focused hotel! On balance, the staff is very engaging and friendly, although at times appears to be slightly overwhelmed. For example, at check in, we were told that we would be informed when our room was ready (check in is 1500). At 1520 I re-approached reception to remind them we were still waiting for our room. Additionally at peak breakfast time (0900), the place can seem slightly behind the curve, with uncleared tables and messy floors. Finally, the baby monitors are fantastic and a great idea, however, when our first one didn’t work there was no offer from reception to come to our room and replace it, instead we were told we would have to collect the replacement ourselves. None of these were big issues but are just symptoms of an enthusiastic Team which is either understaffed or lacks the experience to deliver a polished product. Whilst our accommodation was well appointed, various aspects were clearly tired. This included the bed (which effectively woke you up every time you moved due to a defective frame) and the carpet which was stained and also hadn’t been hoovered prior to our arrival. On the plus side (and there are many examples), we would certainly return to Fowey Hall. The Den for children is fantastic, as is story time at 1700 each day with milk and cookies - and toasted marshmallows at 1645 during the weekends. The quality of the food at breakfast was also fantastic. Thank you for a great stay!