Radisson Hotel & Suites Fort McMurray

I wasn’t happy that I didn’t receive notification of no swimming or hot tub facilities until check in

Hot tub was broken as with most hotels, had a VIP offer which I did not recive and the front desk wouldn't let me pay for their snack bar with a credit card.

I loved how freah and clean the hotel was. It was easy check in and out, really comfortable bed and great pressure in the shower. Pool was fun .

Poor service I had 2 rooms booked for my daughter’s birthday. 1 larger room (6 person) and 1 standard room. I booked the rooms over a month in advance and then 2 weeks before our check in I called the hotel directly and asked if it would be possible to make sure we had the rooms side by side or at least close. The employee I spoke with (I have her name and date I called) told me yes, not a problem she would add that to our booking and that we would have side by side rooms as it was going to be 2 adults and 8 kids so we wanted to ensure we were all close to each other. Upon arrival and check in they hand me the room keys and I noticed not only weren’t we side by side, we weren’t even on the same floor. When I mentioned this to the employee checking in she apologized and said they had to move my rooms around and gave one of my rooms to someone else as per her manager. I explained how I booked in advance, then even called and spoke with someone and they guaranteed my rooms together. She “apologized” again and said nothing could be done as the hotel was now fully booked. Now we obviously made this work since we had no choice but what crappy service to guarantee something to a customer then turn around and go back on your word. And why should someone else get my room that I booked first? We were also really bummed to find the hot tub broken down and fully drained and not available for our stay with no advanced warning. For the price and lack of service I definitely don’t recommend this hotel.

Website says about dining and breakfast . Get there and restaurant downstairs is permanently closed and no breakfast in the morning. Should have it on website. Disappointed bigtime. Never again.

Closed hot tub. Generally poor customer service. The hot tub and pool were closed and had been for an extended period.