Mia Casa Hotel

Schönes Hotel, das Frühstück ist wie überall lecker. Lage direkt am Meer am Strand. Da ist ein Schwimmbecken. WLAN war verfügbar. Das Zimmer ist sauber

Near sea in front of the sea and around with a lot of bar and restaurant

Unfortunately unfriendly reception staff in the management operations side. No welcome. No one was manning the office. Room was old. Bathroom dirty. Floors sticky. We stayed for 5 nights and no one cleaned the room. Sourced our own bed and bathroom linen. Toilet paper. The only place that elevated the experience was the restaurant staff. They were friendly and area was clean and tidy. Breakfast was delicious. When I voiced my concerns they said it’s going to renovated in November. That’s not an excuse to take my money and provide a mouldy black bathroom and dirty room. They had 1 cleaner servicing the whole hotel.

Arrived at 1.00 am to a lovely welcome from the night porter. Got shown to a horrendous standard double bedroom, as my sister had been to the hotel and paid for us to be upgraded we were really disappointed. The room was as clean as the housekeepers could make it under the circumstances. See the photos, the camera doesn’t lie, wardrobe propped up by pieces of cardboard, drawers were filthy, blood stains on the walls and nets, sockets hanging off the wall, half didn’t even work, charged our mobiles etc in the bathroom. 5 days after arriving and loads and of conversations between my sister and the hotel manager we were finally moved to the room my sister had paid for which I must admit was loads better. Staff were rude, apart from the housekeeping, I asked three times for a late check out with no reply, I believe the hotel manager was making life difficult, we skipped breakfast after day 1, had to pay extra for orange juice/squash, really? I could go on and on but hopefully you get the message. AVOID at all costs and go elsewhere.

I don’t usually leave reviews but this hotel is such a gem I had to. The setting is beautiful right on the seafront gorgeous throughout the day with amazing sunsets every night. The staff are second to none all of them, reception, restaurant, bar, the chefs all so friendly and done with smiles on their faces. I have to give a special mention to the 2 ladies who do the housekeeping what a lovely pair of ladies always smiling giving you a wave and going out of their way to help you. We had a room on the third floor and enjoyed a sea view and a view of the mountains and could watch the water taxi travel up and down. Yes there is no lift but the steps are not steep and are short flights if you need to take a breather we had no issues as a couple in our 50’s. Our room was very modern, good size with a very comfortable bed, lovely bathroom and good air conditioning, the balcony is small but large enough and has a table and a couple of chairs. I was concerned that we would struggle to find beds around the pool but this was never an issue sometimes having it entirely to ourselves. The water taxi is a 5 minute walk away and plenty of bars/restaurants on your doorstep yet you were never troubled by noise on a night time. We stayed 10 nights and enjoyed it immensely and would highly recommend this hotel. No complaints at all my only suggestion would be some more draws/shelf space in the rooms if staying the length of time we did. I look forward to returning and enjoying their great hospitality only returned home today and miss it already. Thank you for making our holiday!