Gastnutzer
30. Dezember 2023
We stayed at the hotel for 4 days as a family of four. We were really disappointed by the lack of service and the room conditions for a 4 star hotel. During our stay, we were not able to have a hot shower!!! Even after calling the maintenance, they did not resolve the problem. Unbelievable! Furthermore there is no service in the room: no towel change, no bed making, no cleaning, no amenities refill (shampoo, soap…). I mean when you pay this price for a 4 star hotel, you expect some kind of service! One day, we called the reception in the morning to ask if they could change our bed sheets (due to sickness). They told us it would be done. We came back late in the evening and the bed was not made. After calling the receptionist, they brought the sheets 1 hour later (at 10:00 pm) and we had to make the bed! The nights are an experience: light curtains on the windows (wake up by 7 am), very noisy machines outside (a/c or heater) and the mattresses are so used you feel the holes and the springs! Don’t hope for a nice Italian breakfast, it comes in a « non-tasty lunchbox ». The staff during our stay never seemed to care about the different problems we encountered. Once more, when you pay this price for a 4-star hotel, some things are unacceptable…
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