Hotel Bigallo

Очень понравился отель. Хоть и не новый, но винтажность интереснее. В 7 утра на колокольне бьют колокола, кто любит поспать имейте это ввиду)) Персонал приветливый, попросила кружки для чая и кипяток, без вопросов предоставили. Соотношение цена-качество идеальное! Жить прямо в центре Флоренции и мечтать о таком не могла!

The hotel was right there by the Duomo. The room was great, two stories. We stayed 3 of us, my husband and our daughter. There was a queen bed and a tv upstairs. And downstairs was a daybed and a tv and the bathroom. Great stay, great personelle, perfect location. Thank you!

The location was spot on. We had seen this hotel on previous visits to Firenze and thought it would be nice to stay here. However, The room wasn't very clean. Dusty picture rails, cobwebs and squashed mosquitos on the walls. There was also a small nail sticking out at the bottom of the doorway. It could be quite easy for a guest to stub a toe on it. I did point it out to the receptionist whilst she was showing us our room but it wasn't resolved during our visit. The air con was quite noisy and irrespective of temperature set it was always too cold as if the thermostat had failed. Breakfast was very basic. Yes we knew it would be a continental breakfast, which we love, but felt it was too simple and not value for money. I left a review on ‘Booking’ but the photos didn’t upload. I was advised I could amend the review and re add them but I could only delete the review. It then wouldn’t let me submit another one.

Don’t stay here. The glass shower wall in my friends bathroom shattered when she wasn’t even in the room. Not only did she have to stay in a room with no bathroom (she had to use the public facilities and shower in one of our other friends room) and was not compensated for this inconvenience and violation of what should be a standard available feature in a hotel room. She was also charged €500 extra for the repair or she was threatened with the police. They also charged all of us - 6 rooms in total €10 Per night per room more than we were originally quoted.

Bad: everything. It’s not a 3 star hotel, it’s not even a 1 star. Rooms are dirty. AC? Yes it has AC, but it doesn’t makes air cold. It is making noises and dry air. Mosquitos they are everywhere. It’s impossible to feel refreshed after night in this room. Bed is dirty, bed sheets are dirty. Bathroom is dirty. Towels are dirty. Service desk lady doesn’t want to do her job. Hotel doesn’t provide enough towels for two guests (it was just one towel). I asked for one more towel, After arguing and proving that room was booked for two persons, she gave me another one, she put it directly on a lobby desk, where everyone puts money, documents and bags.