Hotel Bella Firenze

酒店位置在火車站旁，十分方便，但酒店沒有前臺服務，須入住前提早聯繫酒店，可是平台提供酒店電話，而個電話號碼是不能聯絡上酒店的。當抵達酒店大門而無法進入時十分無奈。 另外酒店房間內的電視、雪櫃都是無法使用的。令入十分失望！

立地：中央駅脇でスーツケース移動には申し分なし。ホテル外の喧騒はない。フィレンツェ中央部までは20~30分歩く。 清潔度：最低限。数泊したがタオルは風呂場の床に置いておいたが交換してもらえなかった。 サービス：レセプションは人がいない時がほとんど。ルームクリーニング後、部屋のドアが閉められていなかった。レセプションに人がいない時間があることと、ホテル建物の入り口の施錠状態から安全面で不安を感じた。 施設：部屋ドアの開閉が非常に硬く、女性では確実に閉められなかった。エレベータなし。 総じて、次回選択はしない。

It was not quite what the pictures on the website portrayed it to be. There was mold in the shower. The walls were paper thin. We could hear everything, even the people in the room next to us showering. However, very convenient to the train station.

1️⃣There is NOT a staff member on the premises 24 hours a day. If we had known this previously, we would not have booked this hotel. We had some questions upon arrival and no one was there to assist us. We were given a code to enter the door via WhatsApp (not even sure how he found me there as I never use the app) and a key was at the desk. 2️⃣Evidently, the country of Italy requires each hotel in each city to charge guests a tax per person/per night. We did not know this as we were not told before our stay. Nothing was mentioned of this online when we booked it. It was also not mentioned during our stay. It was not posted at the welcome desk or in our room. This was only mentioned to us at checkout, so when were required to pay an additional 24 Euros at checkout—even when we paid in full with the online booking, we asked questions of the employee. We were treated rudely by the staff member when we asked about this charge. We asked to speak to her manager, and she eventually called him—begrudgingly. When we asked her why she had not told us about this charge when we checked in (oh, that’s right! No one was at the hotel when we checked in!), she told us that she assumed we knew. 🤷🏻‍♀️ The manager did not assist us on the call. He just kept repeating that it had to be paid. I asked why it was not communicated before, and he had no answer. I asked why it was not posted in the hotel or in our room. He had no answer. We, clearly, did not know that this was required and due to the way it was communicated as we are, literally, running out the door to catch our train, it seemed like we were being taken advantage of. Now, that we have left and done our own research, we see that the city tax is a “thing,” so know that ad you are planning your trip to Italy. 3️⃣The only perk of the hotel, in our opinion, was that it was in walking distance of the train. 4️⃣We would not recommend staying in this hotel again, and if we return to Florence, we would NOT stay here again.

If travelling through Firenze and using the train, then this inexpensive hotel - a rarity during high season - is a good option. The single room is certainly small but the bed comfortable and even a small fridge is at disposal. Room 202 is however a bit on the loud side with a generator right underneath the window which can be disturbing during the night. But the hosts are great, very friendly and the communication easy with them.

Fabulous hotel to stay at, Mario our host was friendly and very helpful, the room and en suite were spotlessly clean and the maid service was great, added to that was a comfortable bed, a quiet room and a good breakfast. It is close to the railway station and all the main attractions are within easy walking distance, highly recommended. Be aware that there is no lift, not a problem for us, but may be a consideration for others.