Residenze d'Epoca Collection-Sant'Anna

Good location. Nice room

酒店入住體驗非常差： 1. 無服務人員，沒有清晰的self check in指引，我們花了三個多小時才完成入住，整個入住過程多虧了三個同住這家民宿的意大利人的幫助。 2. 酒店多收了10歐的城市建設税。 3. 入住三天，房間從未打掃。

本当に泊まるのはお勧めしません。 サクラの口コミに騙されないでください。 これ以上騙される人が減るよう初めて口コミを書かせていただきます。 他の方も書いている通り、最悪でした。 星0もできるようにして欲しいです チェックインの時間は、（15:00-18:00）と記載してあります。18時以降のレイトチェックインには30ユーロ、23時以降のレイトチェックインに至っては50ユーロ請求されます（現地現金のみ）。この追加料金について予約時記載してありません。 ここは【ホテル】ではなく、実際はアパートの一室を貸し出しています。浴槽にはカビがあります。 またチェックインの場所と泊まる一室までは距離があり、歩いて20分かかります。（最寄りの駅からチェックインの場所も徒歩15分かかる） Googleマップで住所検索しても違う場所が表示されるので、Appleのマップを利用するのをお勧めします。（泊まらないのが1番） 道がわからずにホテルに何度も連絡をとっても全く返信が来ず夜中に彷徨うことになりました。 市税はトリップドットコムでは【11ユーロ】と記載してありますが、実際は【14ユーロ】請求されるので気をつけてください。（泊まらないのが1番） 本当に最悪な気分です。

酒店本身沒什麼問題，位置也很方便。問題出在trip.com 預定歐洲小型酒店的時候 很多都是selfcheckin 需要類似trip.com這種平台去和酒店溝通清楚客人的入住情況，由酒店提前把如何完成自行入住和付地方稅的事情溝通好，然而，trip.com只會負責用自己的註冊信息去完成低價預定，然後高價轉給客人，卻容易忽略跟進客人入住前的selfcheckin流程。酒店也不知道怎麼聯繫客人，因為預定信息都是第三方代理。這趟旅程，耗費我一個小時在雨中多次和酒店溝通補齊入住信息和等待。好在酒店很幫忙，可是，如果trip這邊但凡有跟進，有用心服務客戶，就不會有這個問題出現，搞得好像是酒店或者客人的問題一樣

Etablissement à FUIR ! ( Ce n’est pas un hôtel, ne vous faites pas avoir ) Contexte : Réservation faite pour un séjour du 11 au 13 avril. Afin de prévenir de notre retard, j’ai adressé un email ( adresse mail d’ailleurs douteuse) + nombreux appels (dizaine). AUCUNE RÉPONSE, impossible d’avoir un échange… Arrivée sur les lieux, impossible d’entrer et de bénéficier de notre réservation, aucune réponse malgré les nouvelles tentatives de prise de contact (appel et sonnette). Obligations de payer au dernier moment un autre hôtel bien entendu plus coûteux pour nous éviter de dormir dehors ! LITIGE EN COURS , Nous entamons des procédures pour réclamations de notre dû et obtenir remboursement et dédommagement INADMISSIBLE ! C’est clairement une note de ZERO que j’attribue.

I'm so glad I chose this property! A lot of people complained in reviews about the check-in process but it was easy and exactly as described in the directions provided. People also complained about a dark entryway but there were light switches and the fact that the hall lights are on a timer is good for conserving energy. The room was adorable and perfect for two. I love that there was a hot water heater and coffee and tea. I also love that there were electrical outlets on both sides of the bed for cell phone charging, which is not always the case. We visited in winter and the heat worked almost too well. The location was fabulous, really close to the train and close to the center of the city. I hope to get a chance to stay here again!

The room was adequate. My main issue was with the service. Everything is offsite and no contact in person. Further, they insist on checking being between only 3 PM and 6 PM. We were traveling by car and it was very difficult to get there in that timeframe because we were coming from Venice. Please read their guidelines carefully before booking. It can get confusing and cause delays for tired Travellers. I arrived, and was given the wrong code to open the apartment door. I was able to reach them immediately over the phone, but I had to keep running outside to get the code because there’s absolutely no service inside the building. The Wi-Fi is very poor and inconsistent. After figuring out how to get me into the apartment, things went more smoothly. Another thing that really made this stay negative was that I plugged in my iPhone charger into the outlet upon arrival, and after about 10 minutes, the power went out completely in the entire room. They discussed troubleshooting it over WhatsApp. The power came back, but my charger no longer worked. I had to go buy a new iPhone charger which is expensive. It was especially difficult to find one that didn’t have a European plug-in. I asked them to compensate me for destroying my charger and they refuse to do so. The amenities in this room are sufficient for the price, but I can’t imagine how frustrated I would’ve then if the power was out for longer or if the Wi-Fi didn’t work at all. Id pass on this hotel.

Cannot recommend. Clumsy check in process having to go somewhere else to collect keys. What you see on the site’s photos is not what you get. There was no shelving at all in the bathroom or shower. There was mould on the wall next to shower

Perfect location and easy check in, just what we needed for our trip to Florence.