Gastnutzer
23. April 2025
I recently drove over two hours for what I hoped would be a relaxing Easter break with my young child. On arrival, the hotel felt eerily quiet, with only a few cars in the car park. Several men were hanging around the grounds, and a minibus arrived shortly after with more individuals. While the entrance to the hotel looked grand, the room itself was very disappointing. Something didn’t feel right, especially as a mum travelling alone with my young child, so I made the decision to leave. Later research revealed posts—some from the hotel itself—suggesting it offers accommodation as part of a community support program. I fully support the need to help vulnerable people, but I also believe guests should be made aware of this at the time of booking. When I asked directly, the hotel denied this, which only added to my concerns. Unfortunately, the company refused to refund my stay, despite us not staying. I feel very let down by the whole ordeal.
Übersetzen