Premier Inn Farnborough West (Southwood)

What an amazing service from the lovley lady Charlotte who went ubove and beyond! What a credit to your company, will definitely come back. Especially for my juice 😊

On arriving at premier inn west we were greeted by a lovely lady called Charlotte. Her friendly welcome was most welcome after a long journey in the car. Charlotte went above and beyond to facilitate my needs and was only to happy to help. Charlotte is a credit to your business and made my trip a pleasant stay - thank you Charlotte

Stayed for two nights during the hot weather. The room was unbearable as there was no aircon, just a couple of hand fans which just pushed around hot air. On the second night we actually went and slept in the car for a few hours as it was actually cooler than the room. However, that said, Charlotte, the receptionist, could not do enough for us; she was very friendly and kind and could not apologise enough for the non-existent wifi and lack of air conditioning - all clearly nothing to do with her at all. Lovely young lady and an asset to your hotel. Wifi was non existent, as already mentioned, as was the phone signal, so that was fun. The room itself was basic but ok for our needs, decent shower, bath, etc. Monkey Puzzle pub was great, lovely staff and a nice large garden to enjoy your ice cold beer. Food was OK for a pub chain - ping food - reasonably priced for what we got. Sort yourselves out, Premiere Inn, it’s 2025 and you should have decent FREE wifi for your guests as well as air conditioning… all this climate change and stuff we’re constantly told about… 🙄

A terrible experience - avoid at all costs, tired and old. This franchise needs to catch up with the times. The WiFi was worse than a 2G phone signal, pointless. Dirty rooms, shabby paintwork, main stairwell smells of cat urine, a receptionist that clearly doesn’t care. No refrigerator in the room, no AC. No iron or ironing board - I had to ask and then was provided with something that Del Boy couldn’t have gave away for free. Why isn’t there a quality iron, iron board, fridge, decent coffee machine, smart tv, decent WiFi. Instant coffee - I mean who actually drinks this stuff. Overpriced £175 for one night !!! I will never be back.

Charlotte was very helpful and accommodating in changing my room. I was staying for a week and wanted to make my stay comfortable as I was on business. Staff are very nice in the brewers fayre as well.

We are very happy with this hotel, it was clean, comfortable and had everything we needed. The staff were very friendly. The breakfast was good and very reasonably priced.