A disappointing 1-night stay as we were expecting a 4* experience and it's hard to see how this place has been rated. It was barely 3*. Everything was pared down to the minimum. Just about warm enough in the room with a noisy AC but no hot water at night and just warm in the morning. The room was clean and spacious but with only one desk chair, no tea making facilities or even glasses in the bathroom for washing teeth. Lumpy pillows and small bath towels. We asked for a kettle but it was useless without cups or teabags, though we were told we could buy some.The restaurant was cold at all meals so the food went cold quickly. We were told it was because there was a lot of glass frontage but the heating was inadequate. Everyone kept their coats on so dining was not comfortable.The warmest place was the reception and it was bizarre having to walk outside to access the room, restaurant and spa as no interior walkways joined the buildings. May not be so bad in a warm summer but accessing the spa was particularly difficult. Robes and towels were 'for hire', changing area unclean, no soap in the 2 small showers. About 15 lockers but only one tiny bench to barely sit 3, so changing was uncomfortable and there was nowhere to relax. Astonishingly, there was no drinking water available so the spa barely met health and safety standards for treatments and certainly no 4* luxury.
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