Premier Inn Felixstowe Town Centre

A bit of a fiasco. The disabled parking is AWAY from the entrance, with a tiny, narrow footpath behind the cars - barely wide enough for a mobility scooter. Not an issue until cars park in the bays that join this footpath, then they on-demand the footpath and it is useless. If you do go there, think long and hard about the meal deal before you prepay for it. On three nights there was a restricted menu , pizza or curry. With my wife's dietary requirements we couldn't eat there on these nights. So we paid but got no food there. We nearly missed breakfast on the first morning. There was a card in the room extolling the breakfast and it said it was served until 10.30am. So after a lay in and a leisurely shower we went down at 9.45 for breakfast to be told that we'd nearly missed it as they only serve it till 10am. The room was shabby, everything a little 'tired' - curtains of the runners, one lamp had no bulb in it and another had a nonworking bulb in it. The laminate floor creaks like an old sailing ship when you move on it, and the bathroom door squeals like you've thrown in a cat whilst wearing your hobnail boots - no creeping around at night for a pee. Service is very hit and miss. Not the staff's fault - one evening when we actually got food the girl was serving, booking people in and stocktaking at the same time. We waited fifteen minutes to order out dessert then gave up. Standards seen to be doing at Premier Inn. To summarise - you're better off not taking it the meal deal. There lots of choice of takeaways and restaurants, even out of season. We're still waiting out refund for an evening meal that was promised to us because they couldn't provide what they had sold us.

We have stayed here many times and it has always been fantastic. Sadly this time not so much. The room was super cold (and smelt musty) on arrival. The heating didn't appear to work as we put it right up but the room was cold all night. The USB charger didn't work either which was a big pain as I needed it for navigation the next morning.

Stay regularly in Premier Inns, and now there are no beefeaters. I eat in a Thyme. I know it’s mostly ding, but so often they even a ding meal wrong. But not tonight in this Thyme in Felixstowe, the food was prepared by Holly and served by Lottie, a friendly team. I chose prawn cocktail and a sirloin steak. I can honestly say this has been the Best Thyme meal I’ve eaten, not a bullet pea in site ‘Well done ladies’ I hope the management appreciate you

Hayley on reception was amazing, she helped us with a check in problem and then later on in the restaurant. Nothing was too much trouble, her patience and her customer service was excellent! Service with a smile was much appreciated, would stay again without a doubt.

Excellent - we had an evening meal and breakfast there - food amazing and staff really friendly - lovely weekend we had - beds very comfortable. We had a problem with the heating but it was sorted straignt away. Staying again next year as it was so nice

Having sent the hotel a couple of queries by email well before my stay, I was distinctly unimpressed that, at the time of writing, I still haven't had a response to either. To my mind, that is fairly symptomatic of how this place operates. I was at check-in right on the stroke of 3pm, first in the queue. The lady said 'take a seat' I'll be there in a minute. So I did, as the queue grew and grew. The next thing I see is the aforementioned woman with her coat on, heading for the exit! I just sat and waited as the entire guest list checked in before me. I was in, as requested, accessible accommodation with a wet room, immediately through the nearest door to reception. It was very clean, typically furnished as per brand guidelines, while the bathroom was very well equipped. I liked the Bayliss and Harding toiletries. Only one set of towels though, which meant using damp ones the next morning, the heated towel rail not appearing to work. Being right beside a quite busy roundabout, with a branch of Lidl handy for provisions, as well as the famed middle aisle, I was worried about traffic noise. But the sound proofing was excellent and there were no disturbances from the road at all. But, dear oh dear, for a relatively modern building, the floors creaked dreadfully. It was unbelievable! I'd planned, with checkout being at midday, to spend the morning catching up on work, until I discovered that there was not a single bar of mobile signal in the room. Even in the restaurant, EE couldn't manage more than a single bar. Broadband speed is diabolically slow. The free version managed a parsimonious 0.87mbps upload and download speed, forcing me to spend £5 for a few hours on their 'Premium' product. That was advertised at 8mbps, and was within a short distance of that. BUT Premier Inns should, nowadays, be offering fast broadband free of charge to all guests, like the vast majority of hotels now do. Good internet access is now an essential part of modern life. The room was cold, despite me carefully following the instructions, the extraction fan in the bathroom sounded akin to a jumbo jet taking off and the much-trumpeted mattress was horribly soft and did not give a good night's sleep. My repose was not aided by folk walking past the door on those unbelievably creaky floorboards. I can't think that any of the issues I have raised can be addressed by the time I return in a couple of weeks or indeed ever.