Hotel Regina

Localização perfeita. Pessoal muito simpático

Foi tudo dentro da expectativa

**Ich gebe diesem Hotel allein für das Zimmer 3 Sterne. Alles andere war überdurchschnittlich.** Wir waren vom 20.03. bis 23.03. in diesem Hotel. Ich hatte eine Suite reserviert. Wenn ich eine Suite sehe, denke ich an ein sehr schönes Zimmer mit einer guten Aussicht. Nicht in diesem Hotel. Uns wurde Zimmer Nr. 101 zugewiesen. Dies war eine Suite mit separatem Wohnzimmer, aber der Blick ging auf eine Wand. Nicht auf das Heiligtum, sondern auf eine Wand des Gebäudes nebenan. Nicht wie auf den Fotos auf der Website. Wenn Sie also ein Zimmer mit Aussicht suchen, nehmen Sie nicht Zimmer 101. Abgesehen davon war der Aufenthalt gut. Das Zimmer war sauber und die Heizung funktionierte gut. Der Preis für das Zimmer betrug 93 €/Nacht. Alle Mitarbeiter, denen wir begegneten, waren sehr freundlich und hilfsbereit. Das Restaurant hatte ein ausgezeichnetes Personal (insbesondere Ines) und das angebotene Frühstück war sehr gut. Das Frühstück kostete 15 €/Person und es gab eine sehr große Auswahl an Speisen. Es ist eines der Hotels entlang dieser Straße, das direkt gegenüber dem Heiligtum liegt. Es gibt einen kleinen Parkplatz vor Ort mit Platz für etwa 6 Autos. Insgesamt würde ich, wenn ich es noch einmal machen müsste, kein Zimmer nehmen, sondern ein Zimmer mit Stadtblick. Ich gebe diesem Hotel allein für das Zimmer 3 Sterne. Alles andere war überdurchschnittlich.

What I liked: 1. I found the staff in the restaurant excellent. They made sure I was accommodated based on my allergies at the included dinner provided by the tour. Even at breakfast, the staff were there to advise. This was impressive. 2. The breakfast was a full breakfast with eggs, bacon, sausage, and fruit. The only improvement is changing the orange juice since it tasted like Tang. This doesn’t make sense in a country with nice oranges. 3. Excellent location and pretty much across the street from the main churches with Fatima. What could be improved/didn’t like: 1. I had a very negative incident with front desk reception which was both disrespectful and unprofessional given my complaint was about a blood-coloured plasma stain on my bathroom wall. Since I started travelling post covid, I always wipe down and clean the hotel rooms with Lysol wipes. It makes me feel more secure. However, when we arrive in our room, we found a plasma like blood coloured stand on the side wall near the washroom faucet. I was not going to clean this by myself, since to me it looked like blood and the room should have been cleaned properly. I went to the front desk to report the issue. The front desk reception was very arrogant and dismissive. He gave me the impression that he thought I was making it up and just wanted to get rid of me. After insisting that it be cleaned, he agreed to send the Room Service Manager up to check. In the meantime, I went to dinner. When I returned from dinner, I saw the stain still on the wall. I assumed that no one came to check. I phoned reception and the front desk told me in an arrogant tone – “He didn’t see anything and there is no problem.” Honestly, I was livid. I couldn’t believe anyone could be so rude and dismissive. Fatima is a place people go for pilgrimages. I don’t see how this behaviour reflects the peace people seek in a pilgrimage. I told him I didn’t even know someone came in the room, since there was no note. I insisted that he come back, since I was now in the room. The Room Service Manger came, and I asked him to put on a mask. Then, we went into the washroom, and I showed him the stain. It was clear he didn’t see it from the last visit. He told me that he looked near the toilet. While he was cooperative and helpful, I was very annoyed. I said that I gave all the information to the front desk reception, and they neglected to pass on anything. He apologized and said he would send someone to clean it. Another lady came to clean the room and I also asked her to put on a mask. She cleaned up the stain in less than 5 mins and apologized that it was missed. I found her genuine. It is very unfortunate that a problem that should have taken 10 minutes to resolve took at least 30 minutes of my time on my vacation. I also didn’t appreciate being presumed a liar when the room was not cleaned properly. The Lysol wipes that I used to clean the room picked up dust and dirt. When I mentioned this prob

Excelente hotel, super elegante e confortável. Junto ao santuário. Funcionários simpáticos sempre com um sorriso. Refeições excelentes. A repetir, tem parque gratuito. Hotel muito sossegado, refeições caseiras e fartas.

Hotel muito bom , equipe muito educada e prestativa , limpeza , aconchegante , ao lado do santuário de Fátima , ponto muito positivo . Jantamos no restaurante , comida maravilhosa e farta , garçom muito simpático, garagem sem cobrança de taxas .