Castle Hotel

Great experience, rooms, food, and overall value. What is especially memorable is the warmth of the staff, for whom nothing is too much trouble. And let me give special mention to the wonderful Beth! Big thank you everyone, we’ll be back that’s for sure!

The hotel stay was a special evening, anniversary, i booked it weeks beforehand, contacted the hotel explained the event and was assured I would not be disappointed. We paid £165 for the room, with an expectation that it was a hotel, in the images on heir website they looked superb, I genuinely felt confident that it would be perfect. We arrived and checked in at the bar, first ‘red flag’, the bar was rowdy, packed, and looked nothing like what we were led to expect, we had booked a table for the evening and I was again assured it would be a pleasant experience, I enquired about the closing time and was told the bar closed around 10pm. So again assured, we would get a good nights sleep. The room was pleasant enough (No 1), hand painted old furniture, no curtains, simply a blind covering single pain windows, at night the light can be seen through the sides of the window, worse still the room was incredible noisy, you can hear every voice,m vehicle and road traffic noise levels horrendous. We even found ***** from one of the previous occupants in the bedside cabinet! The meal we booked was in the corner of the restaurant, again very rowdy, we rider serloin steaks at £28.00 a piece, medium rare, chunky chips, the arrived over cooked, with skinny fries, the waitress (new) was clueless, we complained and was told the chef was under pressure as it was busy, no escalation. The steak would have been perfect had it been cooked as we asked! As we went to our room, directly below us was a Christmas party function, the music was loud, rowdy behaviour, and literally you could hear every movement, conversation, we tolerated it until 11pm, then I went down and complained, pointless discussion, the manager did absolutely everything tactically to avoid dealing with the issue, pretty much blaming me for booking the room near Christmas! She assured me she would contact the owners, next morning at breakfast I asked for an update, and was told, pretty much the same as the previous evening. I asked for a call from the owners, this did not happen! To be honest, I genuinely do not know why I paid for the meal, perhaps simply to avoid making a scene! Be warned, always check the reviews from establishments, had I done so instead of calling, I would never have booked the room! The hotel, is a pub B&B, it’s horrendously expensive, rowdy and nothing as described in the adverts and website, the noise levels inside and outside the hotel are extremely unpleasant and the staff frankly incompetent and unsympathetic with any form of complaint or criticism, the fact the owners did not call me defines their lack of customer service, and really, they take advantage of one night or ‘single stayers’. Please be warned, this review represents a genuine experience of the stay.

Comfortable rooms, great food, and wonderful staff! All of the food was fantastic, but I am a fan of the eggs Benedict, and my goodness the sticky toffee pudding!!! The beds are comfortable and the rooms are well kept and stocked. We have had several long stays recently, and looking forward to returning soon!