Spark by Hilton Augusta

One of cleanest hotels i have been in. Fresh odor not overwhelming. The common areas very well kept. The room was bright and clean. Again not an overwhelming odor but clean and fresh smelling. Front desk staff Tyanna, Nicole and Carmen greeted me with smiles and very welcoming conversation while interacting with me. Thank you foraking my first stay at a Spark a pleasure.

Stayed here during Masters week so it's understandable that it would be expensive but it was exorbitant for a barely two star motel. I had to pay $1,966.99 per night for a pretty awful experience with a room that had holes in the walls and ceilings, water marks, damage, pillow cases that neither fit the pillow nor seemed like they had been washed or pressed, a terrible attitude from all of the employees at the front desk, and a complete lack of communication from the property even when they sent an automated text asking if there was anything i needed, they refused to respond on four occasions. Additionally as a Gold member the only perk with the property is free bottle of water which was available on Thursday but out of stock on Friday and Saturday night. When I phoned Hilton guest services to complain they told me they would have to call the property and then recommended I phone the manager there, Courtney to discus. Whom I had tried to reach via text during my stay and asked to speak with a number of times before finally reaching her five days later. Courtney was the leas helpful, least compassionate and most crass hotel employee I had ever dealt with. Not only did she tell me that all of my issues/complaints were not valid, but told me that I was lying about them and that I should have taken photos to prove what I was saying and that she really didn't care about the issues since she was just the manager but would bring it up with the owners. There were other issues I experienced that are not even worth mentioning or the continued lack of service or communication from numerous reception employees. I would recommend avoiding this motel at any cost and certainly not praise the staff. Photos on website are not a true reflection of the rooms in any way whatsoever.

What a horrific place. I checked in for 1 night on 10/09/2024 in a booked king room, which I have had booked for over 2 months. I checked in and was given Room 221. I approached the room and noticed the door was open. I pushed it on it slightly and noted that a light was on and then I noticed a man on the bed and quickly turned around and left. I went down to the front desk and told them. She was confused; however, worse yet -- she never apologized, not even once. She gave me another Room 306, after I asked her if I could go someplace else and find something. She told me that no refunds would be issued based on my rate and provided me keys to 306. 306 was not the room type I had booked. I couldn't sleep, and didn't want to after that experience. Other issues with this property: It is VERY LOUD. Blood curdling screams coming from the room right across from mine. Just horrible. The interstate traffic is really, really bad. I know Spark is supposed to be a low budget chain for Hilton; however, this is like putting lipstick on a pig. They could have done better, even within budgetary guidelines. For example, maybe a slight more comfortable chair at the desk. The shower door has such wide gaps in between it, I am truly afraid the room below is going to flood eventually. I will give the room credit that the beds were very comfortable and the furninshings in good condition; however, that is probably because this property is brand new. I showed up for breakfast at 7:40am and everything was gone except for a few muffins and a few warm things of yogurt. She told me "you're too late, everyone took everything". The juice machine was also off, and I asked her for some juice and she said it has been broken for a while. The elevator is also terrifying, as when you go from the 1st to 3rd floor, it suddenly drops at the top, before going back up and opening. A really scary and terrifying place. I would not recommend this to anyone. I asked for a manager before I left; however, conveniently one was not available. I certainly will be contacting Hilton about this stay.