Red Roof Inn & Suites Euless - DFW Airport Southwest

朝食付きと言うことで予約したが、コーヒーしかなかった。 部屋は清潔で綺麗でした。 アメニティはあまり揃っている感じではなく、最低限のものだけでした。 ドライヤーもなかったので髪の毛は洗えなかったし、氷サービスの機械も壊れていて使えなかった。 風呂につかりたかったので、バスタブ付きの風呂があるところを予約したのに、バスタブの栓もなかった。

The motel was installing new furniture. The staff worked very well to make my move to another room seamless and easy.

We found cockroaches in our room and I would like to see about getting a refund. The room was dirty. The bedding was dirty.

Ok, but The lobby appeared to have been recently remodeled (nice, bright, clean) but only a small sofa for setting. Hotel appeared clean. Our room (#110) appeared to be recently painted. We stayed two nights. There was a working TV, a small working refrigerator with separate freezer. Both beds were comfortable. The A/C didn’t seem to be working correctly. Once the compressor shut off, it got VERY stuffy/ humid, very quick We either froze or were sweating (day or night). There were no table lamps or floor lamps, only can lights in the ceiling, *BRIGHT* white. There was one mirror in the room, in the bathroom. The appeared to be clean but there is NO storage in the bathroom. The vanity/sink area was very small, no hooks anywhere for wet towels, wash cloths, etc. No place to put your clothes before showering, to keep them dry, except the top of the closed toilet lid. There was a 2 tier wall mounted rack over the toilet, that was all for any sort of storage in the bathroom. The vanity/sink had a squared off corner and was sat very close to the toilet which made it difficult to stand up without banging your elbow. The toilet seat was cheap plastic and either wasn’t tightened down or just broke. There seemed to be plenty of power outlets, but that may be because there were no lamps There was no breakfast available, only coffee. There was a toaster, but nothing to toast. The desk clerk did say they were still waiting on some ‘big’ things that haven’t arrived yet, but didn’t elaborate.

Amazing stay The staff was wonderful. I’ve stayed here multiple times. Me and my son are waiting on our apartment to be ready. Every stay has been wonderful. Housekeeping is amazing and respectful. Will definitely stay again and recommend.

During my recent stay, I encountered several issues that affected my experience. The television was not functioning, and the air conditioning unit had a leak. I reached out for assistance with the TV, but unfortunately, no solution was found. Additionally, the door lock was malfunctioning, which raised concerns about security. I also felt that the management could improve in terms of customer service and showing appreciation for guests. I would appreciate any suggestions on how these issues might be addressed in the future. Thank you!