Rachael3933
17. Mai 2024
Shame on you! After months of planning and booking in advance, I booked a stay here and flew all the way to Colorado from California, with a baby. This morning, the day of my check in, I received a call from this resort saying they canceled my room for “unforeseen circumstances”, which no further explanation, no apology, and they didn’t care to even offer a solution. They told me to figure it out by calling *******. How Incredibly unprofessional. Additionally, no hotels were available nearby and also not equivalent to the needs of our family. To call me the day of, while I was on my way to the hotel, and cancel without a valid reason is completely unacceptable. Unless you are are willing to ruin your entire planned vacation and with children, which is already stressful on its own, I wouldn’t recommend booking here. To give the hotel the benefit of the doubt I looked it up to see if burned down or it blew down due to a tornado, or if there was a plausible explanation. Nope. What a terrible experience and company. Shame on you to leave a family with a baby stranded in another state with no place to go, after months of planning ahead and paying in advance to stay at your resort. What a nightmare.
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