Terezas Hotel

Beautiful hotel, nice and clean. Tasty breakfast. Worth the price. Excellent view to the swimming pool next to the room.

Just returned from our second stay, and unfortunately we won’t be back. We are a couple, mid-fifties, who have travelled a lot, and know from experience the hospitality industry is very hard and often unappreciated- so with that said we like to make an effort to be friendly and fair with staff we come across. This year, we noticed a big difference in service. All the other recent reviews note obvious plus’s - very clean hotel / decent stylish rooms / pool loungers comfortable / nice relaxing atmosphere/ pool spotless clean / 15mins away from the main strip / 5 mins from the better restaurants (The 50/50, Family, Meraki ) & Handy supermarket across the street. So I won’t go into same detail again there - in general we’d agree. (Pool gets deep very quickly mind you) Not sure we’d agree with 4* - but that’s just our opinion. I’m sure there’s a criteria they meet. The new addition rooms are lovely. This time we were overlooking the carpark, room fine, shower very poor pressure,shower head clogged so spray direction was basically ’everywhere’ , no hairdryer, air con was good but kept going off at intervals, which we reported. After follow up call (it was 30degrees!) reception girl came and showed us a knack to get it back on but assured us it would be fixed. Fine for a day or two but began happening again, reported it but to no avail. We just put up with using the ‘trick’ with the sliding door for the rest of our stay. Power cuts on arrival were unfortunate, and couple of times over next day or two (obv not hotels fault) but would have expected a generator at least - in a 4* hotel? Especially when water for showers /loo’s stopped working. We were without power from arrival at 3.30 until midnight. Other hotels could operate? The breakfast is poor quality but, as we only ventured down the odd day, it was sufficient for us. Worst juice & coffee I ever had though. Lunch menus ok, although ‘Greek’ offers weren’t good, omelettes were decent, didn’t bother having dinner there. Minimum entertainment but again that suited us- so just to note. Greek night we did last year so didn’t bother this year, not our thing really. But back to the service. The owners really need to lead by example in being welcoming to guests in our opinion. It’s a small enough front of house team, and as I said we know it’s hard work, but c’mon a SMILE wouldn’t go amiss? The lovely lady who cleaned around the pool area made the MOST effort, always saying a friendly hello. As others have mentioned Gia was helpful and pleasant, Angelos the same. Vasilli could be an undertaker..zero customer service skills and bordering rude on occasions. The lady owner floats about (mostly barely acknowledging guests) and I’ve seen her speak very rudely to her staff often in front of guests - a big no no for me. The male owner picks and chooses when he wants to interact with guests. Left standing at the bar on couple of occasions while he finished his phone call etc. We watched all their interactions w